Head Spa Therapist

Fowey Hall Hotel; Fowey; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Training and development

Birthday holiday

EarlyPay

Cycle to work

Life Assurance

Enhanced Maternity and Paternity

Volunteer day

LFH Benefit Hub

Discounts on F&B and Spa

Discounted hotel stays

Job summary

Fowey Hall Hotel is seeking an experienced Head Spa Therapist to lead our spa team and deliver exceptional treatments and guest service on a full‑time, permanent basis.

You will oversee day‑to‑day spa operations, motivate the team, manage bookings and stock, ensure health and safety standards, and drive revenue through spa services and retail. Weekend and shift flexibility is required; Elemis training is desirable but not essential.

Qualifications

• Must hold a recognised beauty or spa therapy qualification.
• Experience in a spa environment.
• Leadership experience preferred.
• Excellent guest service and communication.
• Flexibility to work weekends and varying shifts as required.

Responsibilities

• Deliver a range of professional spa and beauty treatments to a high standard.
• Lead, motivate and support the spa therapy team.
• Ensure excellent guest service at all times and resolve guest queries professionally.
• Assist with spa scheduling, treatment bookings and team rotas.
• Maintain treatment rooms, equipment and stock levels.
• Promote spa services and retail products to maximise revenue opportunities.
• Ensure compliance with health, safety and hygiene standards.
• Support the recruitment, training and development of spa team members.

Skills

Leadership

Communication

Guest service

Sales/retail

Organisational skills

Education

Recognised beauty or spa therapy qualification

Job description

Contract: Permanent
Salary: £31,720 per annum plus service charge and benefits

Fowey Hall Hotel is a luxury family retreat overlooking the stunning Cornish coastline, offering exceptional hospitality and relaxing spa experiences for our guests. We are looking for an experienced and passionate Head Spa Therapist to lead our spa team and help deliver outstanding treatments and customer service.
This is an exciting opportunity for a motivated therapist who thrives in a hands‑on leadership role and is committed to creating memorable guest experiences.

About the Role

As Head Spa Therapist, you will be responsible for leading the day‑to‑day operation of the spa treatment offering, ensuring the highest standards of guest care, treatment delivery, and team performance. You will work closely with the wider hotel management team to maintain an exceptional spa environment while supporting and developing your team.

Key Responsibilities

• Deliver a range of professional spa and beauty treatments to a high standard.
• Lead, motivate and support the spa therapy team.
• Ensure excellent guest service at all times and resolve guest queries professionally.
• Assist with spa scheduling, treatment bookings and team rotas.
• Maintain treatment rooms, equipment and stock levels.
• Promote spa services and retail products to maximise revenue opportunities.
• Ensure compliance with health, safety and hygiene standards.
• Support the recruitment, training and development of spa team members.

About You

We're looking for someone who:

• Holds a recognised beauty or spa therapy qualification.
• Has previous experience working in a spa environment.
• Has experience supervising or leading a team (preferred).
• Is passionate about delivering exceptional guest experiences.
• Demonstrates excellent communication and organisational skills.
• Is confident in recommending treatments and retail products.
• Is flexible and able to work weekends and varying shifts as required.

Elemis training is highly desirable but not essential, as full support will be provided for the right candidate.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award‑winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family‑focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.

We are dedicated to creating an inspiring space for our team members that is fun, all‑inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.