Spa Supervisor

Sopwell House; St Albans; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Discounted meals & accommodation

28 days holiday + birthday off

Spa treatment discount 30%

Spa product discount 10%

Staff meals on duty

Hotel discounts via Pride of Britain

Job summary

Sopwell House in Hertfordshire is seeking a Spa Manager for Cottonmill Spa. You will lead the spa team, deliver guest experiences, ensure smooth operations, and help meet financial targets.

The role requires at least two years in a luxury hotel/spa, strong leadership and organisational skills, and a proactive, guest‑facing approach.

Qualifications

• Minimum of two years' experience in a similar position ideally within a luxury hotel / resort.
• Strong leadership and people-management skills.
• Calm, self motivated and adaptable.
• Excellent organisational skills, able to prioritise and manage a varied and changing workload.

Responsibilities

• Lead the spa team in creating an outstanding experience for every guest.
• Champion a culture of genuine hospitality throughout the guest and member journey.
• Be accountable, alongside the Spa Director for achieving the spa's financial targets and help establish strategies for delivering them.
• Recruit, induct and build a dynamic and high-performing spa team.
• Keep the team motivated and foster an enjoyable working environment.
• Deputise for the Spa Director in their absence.
• Oversee the entire spa operation on a day to day basis.

Skills

Leadership

People management

Organisational skills

Customer service

Job description

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside, Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance with modern comfort. We are proud to create an environment where exceptional service is delivered with warmth, pride and purpose.
Cottonmill Spa is a luxurious sanctuary featuring state-of-the‑art facilities and indulgent spa experiences delivered by world‑class experts. Thoughtfully designed spaces provide areas for relaxation following treatments, from private gardens and poolside terraces to cabanas, hot tubs, and fire pits woven seamlessly into a beautifully landscaped oasis.
Reporting to the Spa Director, the Spa Manager is responsible for the day‑to‑day running of Cottonmill Spa, ensuring guests and members are consistently treated to an impeccable, personalised experience and that operations run smoothly, efficiently and profitably. You will lead and inspire the spa team - making sure policies and procedures are clearly communicated and consistently followed, and that the team is staffed, trained and motivated to deliver best practice and the highest standards across every area of the spa.

Your role in our Family:

• Lead the spa team in creating an outstanding experience for every guest
• Champion a culture of genuine hospitality throughout the guest and member journey
• Be accountable, alongside the Spa Director for achieving the spas financial targets and help establish strategies for delivering them
• Recruit, induct and build a dynamic and high‑performing spa team
• Keep the team motivated and foster an enjoyable working environment
• Deputise for the Spa Director in their absence
• Oversee the entire spa operation on a day to day basis

What makes you the perfect fit?

• Minimum of two years' experience in a similar position ideally within a luxury hotel / resort
• Strong leadership and people‑management skills
• Calm, self motivated and adaptable
• Excellent organisational skills, able to prioritise and manage a varied and changing workload

The Best Bit:

• Discounted Food, Beverage and accommodation
• 28 days holiday, plus an extra day off on your birthday
• 30% discount on spa treatments and spa days
• 10% discount on spa products
• Staff meals provided on duty
• Hotel discounts through our Pride of Britain affiliation

• Lead the spa team in creating an outstanding experience for every guest
• Champion a culture of genuine hospitality throughout the guest and member journey
• Be accountable, alongside the Spa Director for achieving the spas financial targets and help establish strategies for delivering them
• Recruit, induct and build a dynamic and high‑performing spa team
• Keep the team motivated and foster an enjoyable working environment
• Deputise for the Spa Director in their absence
• Oversee the entire spa operation on a day to day basis

What makes you the perfect fit?

• Minimum of two years' experience in a similar position ideally within a luxury hotel / resort
• Strong leadership and people‑management skills
• Calm, self motivated and adaptable
• Excellent organisational skills, able to prioritise and manage a varied and changing workload

The Best Bit:

• Discounted Food, Beverage and accommodation
• 28 days holiday, plus an extra day off on your birthday
• 30% discount on spa treatments and spa days
• 10% discount on spa products
• Staff meals provided on duty
• Hotel discounts through our Pride of Britain affiliation

All applicants must have the right to live and work in the UK.
Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

For [Pride of Britain Hotels]'s privacy notice, click [here ]. For Harri's privacy notice click here