Concierge/Luggage Porter

Sopwell House; St Albans; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Learning & Development platform

Health & wellbeing platform

Health care cash plans

Discounted food and beverage

Spa discounts

Refer a Friend scheme

Free staff meals and parking

Discounted global hotel rates

Job summary

Sopwell House, a luxury Georgian country house hotel nestled in the Hertfordshire countryside, is seeking a confident Front of House Host to join our team in a full-time role.

You will greet guests, assist with luggage, park and retrieve vehicles, arrange taxis, and respond to guest queries with warmth and efficiency. A full, valid driving licence and hospitality experience in luxury settings are preferred.

Qualifications

• Previous front-of-house or guest-facing experience, ideally in a luxury hotel.
• Full, valid driving licence for parking and valet duties.
• Excellent guest service and professional communication skills.

Responsibilities

• Greet guests and open doors with a warm welcome.
• Keep forecourt and lobby tidy and presentable.
• Assist guests with luggage and provide directions.
• Park and retrieve guest vehicles and keep keys secure.
• Arrange taxis and support transport needs.
• Respond to guest queries and resolve complaints promptly.
• Cover night shifts and support Front Office team as needed.

Skills

Guest service

Communication

Attention to detail

Calm under pressure

Flexible shifts

Driving licence

Job description

Full-time position, 40 hours

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

Your role in our family:

• Greet guests and open doors for arriving and departing guests with a warm, friendly welcome
• Keep the forecourt, entrance and lobby areas tidy and presentable at all times
• Assist guests with luggage and offer directions and information about the hotel
• Park, retrieve and safely manoeuvre guest vehicles with care, keeping keys secure at all times
• Arrange taxis for guests and visitors and help with any transport needs
• Respond to guest queries and requests, resolving complaints promptly and following up where needed
• Cover night shifts on occasion and support the wider Front Office team as required

What we're looking for:

• Previous experience in a similar front of house or guest-facing role, ideally within a luxury hotel
• A full, valid driving licence for parking and retrieving guest vehicles
• Excellent guest service skills with a warm, courteous and professional manner
• Ability to stay calm and attentive, even during busy periods
• Flexibility to work shifts including evenings, weekends, bank holidays and occasional nights
• Good knowledge of the hotel's facilities and local area to assist guests confidently

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Next Steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We may close the role once we've found the right person.

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.