Receptionist

Sopwell House; St Albans; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Training & development

Free staff meals

Parking

Discounted food & beverage

Discounted accommodation

Spa discounts

Birthday day off

Job summary

Sopwell House, a luxury Georgian country house hotel in Hertfordshire, seeks a detail‑oriented receptionist to join our Front Office team. You will check guests in and out efficiently, answer calls politely, process payments and ensure accurate billing while delivering the highest level of guest care.

You should have strong communication and organisational skills, experience in customer service, and the ability to work under pressure in a 4/5* luxury setting.

Qualifications

• Strong communication and organisational skills.
• Experience in a 4/5* luxury hotel.
• Customer service focussed role is essential.
• Flexibility to work shifts, weekends and bank holidays.
• Opera experience preferred.

Responsibilities

• Check guests in and out efficiently, accurately and courteously.
• Answer and direct telephone calls in a polite and professional manner.
• Process payments and ensure correct billing procedures.
• Familiarise yourself with departmental Standards of Performance and demonstrate them daily.
• Develop knowledge of hotel facilities and services to assist guests politely and efficiently.
• Handle guest complaints or issues promptly and professionally and report outcomes to Head of Department.
• Act as a welcoming ambassador for the hotel and create positive first impressions.
• Carry out additional duties to support smooth hotel operation.

Skills

Communication

Organisation

Computer systems

Customer service

Under pressure

Opera experience

Tools

Opera PMS

Job description

Full-Time Position (40 hours per week) - £26,520 per annum

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re currently looking for a detail-oriented and welcoming receptionist to join our dedicated Front Office team.

Your role in our family:

• Consistently deliver and maintain the highest standard of guest care and service at all times.
• Check guests in and out efficiently, accurately, and courteously.
• Answer and direct telephone calls in a polite and professional manner.
• Process payments and ensure correct billing procedures are followed.
• Familiarise yourself with departmental Standards of Performance and confidently demonstrate them in your daily work.
• Develop a strong knowledge of all hotel facilities and services, assisting guests with enquiries in a polite, helpful, and efficient manner.
• Handle guest complaints or issues promptly and professionally, ensuring all resolved and unresolved matters are reported to the Head of Department.
• Act as a welcoming ambassador for the hotel, creating positive first and lasting impressions for every guest.
• Carry out additional duties as required to support the smooth operation of the hotel.
• And so much more!

What would make you the perfect fit?

• Have strong communication and organisational skills
• The ability to use computer systems and work under pressure is a must
• Experience in a 4/5* star luxury hotel is preferable
• Experience in a customer service focussed role is essential
• Flexibility to work shift patterns, weekends and bank holidays
• Previous experience in using Opera preferable

The Best Bit:

• Wide range of training and development opportunities
• Free staff meals and parking
• Discounted food and beverage, accommodation and spa
• 28 days holiday and 1 extra holiday day on your birthday
• 30% discount on Spa treatments and Spa days
• 10% discount on Spa products
• Introduce a friend at work bonus
• Free uniform
• Preferred Hotel Group discounted global hotel rates

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.

“Being a part of the Sopwell Family made me think anything was possible in my career”

All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.