Spa Sitting Room Supervisor

Recruit Genie; St Albans; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health & wellbeing platform

Healthcare cash plans

Staff meals and parking

Discounted spa and treatments

Employee assistance program

Discounted hotel rates

Job summary

Sopwell House in Hertfordshire seeks a Spa Sitting Room Supervisor to lead daily operations, ensuring guest care and impeccable presentation. You will supervise staff, drive upselling, and maintain allergen compliance across food and beverage service.

The role requires strong supervisory and leadership skills, with a proactive, sales-focused approach and the flexibility to work evenings and weekends at this luxury country house hotel.

Qualifications

• Previous supervisory experience within spa/hospitality settings.
• Solid knowledge of food & beverage service and allergens.
• Proven leadership with strong communication and motivation skills.

Responsibilities

• Manage daily Sitting Room shift operations and guest care.
• Ensure staff presentation and adequate supervision at all times.
• Lead team through effective communication and appraisals.
• Maintain F&B standards and allergen compliance.
• Support promotions and upsell to maximise revenue.
• Organise inventories and ensure equipment is maintained.
• Oversee rotas, holidays and provide adequate cover.

Skills

Supervisory experience

Guest service knowledge

Upselling skills

Allergen awareness

Team leadership

Job description

Spa Sitting Room Supervisor

Full-time position

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious 5-star, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of ’Perfect Contentment’ for both our team members and guests alike, ’Spreading kindness one act at a time’ along the way. Our team pride themselves on ’Performing with Drive and Serving with Soul’ in everything we do.

Your role in our family:

• Manage the daily shift operation of the Sitting Room, ensuring consistent presentation and guest care
• Ensure the operation is adequately supervised and staff are appropriately presented at all times
• Motivate the team through positive communication and regular appraisals
• Ensure consistent standards of food and beverage service, including allergen compliance
• Support the introduction of sales promotions and encourage upselling at all times
• Organise regular inventories of operating equipment, minimising losses
• Ensure all areas are maintained in a clean, hygienic state, reporting any maintenance defects
• Organise team rotas and holiday requests, ensuring adequate cover at all times

What we’re looking for

• Previous supervisory experience within a bar, restaurant or spa hospitality setting
• Strong food & beverage knowledge and awareness of allergen compliance
• Confident leadership skills with the ability to motivate and develop a team
• A proactive, sales-focused approach to upselling and maximising revenue
• Excellent organisational skills and attention to detail
• Flexibility to work shifts including evenings and weekends

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Next Steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.