Front Office Receptionist

Recruit Genie; United Kingdom; Remote; GBP 19,000 - 29,000; Full time

Benefits offered by this job

Staff meals

Free parking

Spa discounts

Healthcare plan

Wellbeing platform

Refer a Friend bonus

Hotel discounts

Job summary

Sopwell House is seeking a Front Office Receptionist to join our luxury Georgian country house hotel in Hertfordshire. This full-time role covers shifts from 08:30 to 20:30, with weekends and bank holidays required.

You will be the welcoming ambassador, delivering high standards of guest care and accurate billing, while developing knowledge of all hotel facilities and services. Experience in a 4-/5-star luxury hotel and Opera PMS is preferred, with strong communication and organisational skills

Qualifications

• Strong communication and organisational skills.
• Ability to use computer systems and work under pressure.
• Experience in a 4-/5-star luxury hotel is preferable.
• Experience in a customer service focussed role is essential.
• Flexibility to work shift patterns, weekends and bank holidays.
• Previous experience in using Opera preferable.

Responsibilities

• Consistently deliver and maintain the highest standard of guest care and service at all times.
• Check guests in and out efficiently, accurately, and courteously.
• Answer and direct telephone calls in a polite and professional manner.
• Process payments and ensure correct billing procedures are followed.
• Familiarise yourself with departmental Standards of Performance and confidently demonstrate them in your daily work.
• Develop a strong knowledge of all hotel facilities and services, assisting guests with enquiries in a polite, helpful, and efficient manner.
• Handle guest complaints or issues promptly and professionally, ensuring all resolved and unresolved matters are reported to the Head of Department.
• Act as a welcoming ambassador for the hotel, creating positive first and lasting impressions for every guest.
• Carry out additional duties as required to support the smooth operation of the hotel.
• Support your colleagues and contribute to a positive team environment

Skills

Communication

Organisational skills

Customer service

Ability to work under pressure

Flexibility

Tools

Opera PMS

Job description

Front Office Receptionist

Full-time Position

Work schedule varies with shifts typically schedules between 08:30am - 8:30pm.

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious 5-star, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.

Your role in our family:

• Consistently deliver and maintain the highest standard of guest care and service at all times.
• Check guests in and out efficiently, accurately, and courteously.
• Answer and direct telephone calls in a polite and professional manner.
• Process payments and ensure correct billing procedures are followed.
• Familiarise yourself with departmental Standards of Performance and confidently demonstrate them in your daily work.
• Develop a strong knowledge of all hotel facilities and services, assisting guests with enquiries in a polite, helpful, and efficient manner.
• Handle guest complaints or issues promptly and professionally, ensuring all resolved and unresolved matters are reported to the Head of Department.
• Act as a welcoming ambassador for the hotel, creating positive first and lasting impressions for every guest.
• Carry out additional duties as required to support the smooth operation of the hotel.
• Support your colleagues and contribute to a positive team environment

What we’re looking for

• Have strong communication and organisational skills
• The ability to use computer systems and work under pressure is a must
• Experience in a 4-/ 5- star luxury hotel is preferable
• Experience in a customer service focussed role is essential
• Flexibility to work shift patterns, weekends and bank holidays
• Previous experience in using Opera preferable

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Next Steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We may close the role once we’ve found the right person.