Head Spa Therapist

Burlington Hotel; Carnoustie; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salaries

Staff discounts on hotel stays

Personal development opportunities

Job summary

Bespoke Hotels in Carnoustie, Scotland, is seeking a dynamic Head Therapist to oversee our recently renovated luxury spa. You will lead the team, ensure first-class client care, and uphold the highest standards of cleanliness and presentation for every guest.

You will set monthly rotas, manage the spa booking system, handle client consultations, and mentor staff to hit retail and treatment targets. Experience in a spa leadership role and Elemis knowledge is highly desirable.

Qualifications

• Proven experience in a position of responsibility within the Spa industry.
• Level 3 NVQ in Beauty Therapy.
• Previous experience in ELEMIS products and treatments is highly desirable, however not essential as training will be provided.

Responsibilities

• Manage staff and the daily operation of the spa.
• Communicate effectively with clients to understand their needs and provide recommendations.
• Manage client consultation forms to highlight contraindications and ensure guest well-being.
• Set monthly rotas and manage the booking system.
• Monitor bookings and adjust the rota as required.
• Drive revenue growth through retail sales and treatments with sales strategies.

Skills

Leadership

Sales management

Customer service

Education

Level 3 NVQ in Beauty Therapy

Job description

Head Therapist

We are seeking a highly dynamic & motivated Head therapist to support in overseeing our recently renovated and refurbished luxury Spa facility. You will assist in ensuring our new Spa facility operates to the highest of standard. The ideal candidate will have exceptional leadership skills, along with strong sales management and a passion for delivering outstanding customer service. You will support the manager with professionalism and provide effective management to your team with regards to training, Health & Safety and meeting agreed targets.

With guest satisfaction at the forefront of what we do, you will ensure client schedules are suitable and due diligence is always taken. You will ensure your team are trained to the highest standards and are there to assist our guests with any requirements during their stay with us, leaving them wanting more. You will ensure the highest standards of cleanliness are always maintained, with presentation at the forefront, including staff and the spa facility.

You will support your team to ensure they are performing to set standards, with assistance offered to achieve their retail and treatment targets.

As Head therapist, you will have previous experience in a similar role, as well as experience in managing a team.

Your responsibilities will include managing staff and the daily operation. Communicate effectively with clients to understand their needs and provide recommendations. You will manage client consultation forms to highlight any contraindications, ensuring the well-being of our guests prior and post treatment. Set monthly rotas and manage the booking system to reflect this. Monitor bookings and adjust the rota as required.

You will assist in implementing sales strategies to drive revenue growth through retail sales and treatments. Conduct stock take and ensure products are accounted for.

Lead by example and carry out treatments when required.

Coach and mentor your team members to drive business.

Handle customer inquiries & complaints promptly and with professionalism.

QUALIFICATIONS

Proven experience in a position of responsibility within the Spa industry.

Level 3 NVQ in Beauty Therapy

Previous experience in ELEMIS products and treatments is highly desirable, however not essential as training will be provided.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.