Reservations and Sales Manager

Red Hotels (Bedruthan & Scarlet); Newquay; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

£34,000 per annum

40-hour week

28 days holiday plus increases

40% off food and drink

Health Shield Healthcare Plan

Free parking

Team socials

Job summary

Bedruthan and Scarlet are seeking a confident Reservations Manager to lead the Reservations team and drive sales while delivering exceptional guest experiences from the first conversation.

You’ll oversee reservations across two clifftop Cornwall hotels, collaborating with Revenue, Marketing and operations to maximise opportunities and refine processes. A strong leader with a guest-centric mindset will thrive here.

Qualifications

• Experience in a sales-focused hospitality environment.
• Experience leading, motivating and developing a team.
• Reservations, hotel sales or central reservations experience desirable.
• Strong commercial awareness and ability to spot opportunities.
• Excellent communication and relationship-building skills.
• Organised with strong attention to detail and priorities.
• Proficient with booking systems and MS Office.
• Calm under pressure with a guest-centric approach.

Responsibilities

• Lead, coach and develop a high-performing Reservations team.
• Create a positive, collaborative and commercially focused team culture.
• Oversee reservations, availability and booking systems across both hotels.
• Ensure accuracy of guest information and reservations data.
• Drive sales through enquiry handling, upselling and cross-selling.
• Monitor performance, identify trends and maximise revenue opportunities.
• Work with Revenue and Marketing to support commercial objectives.
• Resolve guest, booking and system issues with confidence.
• Continuously improve processes and ways of working.
• Support exceptional guest experiences through every interaction.

Skills

Team leadership

Communication skills

Guest experience focus

Commercial awareness

Organisational skills

Sales-driven

Reservations/hospitality knowledge

Microsoft Office

Booking systems

Tools

Booking systems

Microsoft Office

Job description

Reservations and Sales Manager | Bedruthan & Scarlet | £34,000 per annum plus tips | 40 hours | 5-day week

This is a fixed-term maternity cover opportunity. Exact start and end dates will be discussed as part of the recruitment process.

Create extraordinary first impressions.

Bedruthan and Scarlet are looking for a confident, commercially minded Reservations Manager to lead our Reservations team and help create exceptional guest experiences from the very first conversation.

This is an exciting opportunity to lead reservations across two of Cornwall's most iconic clifftop hotels, overseeing accommodation, spa and experience bookings while driving sales performance, team development and service excellence.

You'll work closely with Revenue, Marketing and operational teams to maximise opportunities, improve processes and ensure every guest journey starts brilliantly.

What we're looking for

You'll be a supportive and motivated leader who enjoys developing people and helping teams succeed.

You'll bring strong commercial awareness, a passion for guest experience and the confidence to make decisions that positively impact both service and revenue.

Above all, you'll care about people, performance and creating a positive culture where your team can thrive.

What you'll do

• Lead, coach and develop a high-performing Reservations team.
• Create a positive, collaborative and commercially focused team culture.
• Oversee reservations, availability and booking systems across both hotels.
• Ensure accuracy of guest information and reservations data.
• Drive sales through effective enquiry handling, upselling and cross-selling.
• Monitor performance, identify trends and maximise revenue opportunities.
• Work closely with Revenue and Marketing teams to support commercial objectives.
• Resolve guest, booking and system issues with confidence and professionalism.
• Continuously improve processes and ways of working.
• Support exceptional guest experiences through every interaction.

What you'll bring

• Previous experience in a sales-focused environment, ideally within hospitality.
• Experience leading, motivating and developing a team.
• Reservations, hotel sales or central reservations experience would be advantageous.
• Strong commercial awareness and a natural ability to identify opportunities.
• Excellent communication and relationship-building skills.
• Organisation, attention to detail and the ability to prioritise effectively.
• Confidence using booking systems, online platforms and Microsoft Office.
• A solutions-focused approach and the ability to remain calm under pressure.
• A genuine commitment to delivering exceptional guest experiences.

Why join us?

• £34,000 per annum.
• 40-hour contract over a 5-day working week including weekend work.
• A people-centric working environment.
• Learning, development and internal progression opportunities.
• 28 days' holiday, plus an extra day each year up to five years' service.
• 40% off food and drink, plus team discounts across hotel services.
• Local partnership discounts, Health Shield Healthcare Plan and wellbeing support.
• Free parking, team socials and celebration events.

Recognition and reward

Your ideas will make a real difference. You'll have the opportunity to shape the reservations experience, develop your team and contribute to the success of both Bedruthan and Scarlet.

This is a role where commercial success and exceptional guest experiences go hand in hand.

Lead a talented team, create extraordinary first impressions and help guests begin unforgettable stays on the Cornish coast.

Lead great people, create exceptional guest experiences and be part of the place you want to be.

AGENCIES: We're not working with recruitment agencies on this role. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.