Spa Reservations & Guest Experience Concierge

Southampton Harbour Hotel; Southampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Spa treatment discount

Food & drinks discount

Mental health support

GP services

Life cover

Career progression

Meals provided

Uniforms

Job summary

Southampton Harbour Hotel & Spa is seeking a Spa Receptionist to warmly welcome guests, manage bookings, and assist with day-to-day spa reception duties. You will have a friendly, outgoing personality and a passion for service excellence. Knowledge of spa reservations systems is a bonus as full training will be provided.

Join a luxury harbour-side property offering superb dining and an award-winning spa brand, with opportunities for development and employee discounts across Harbour Hotels.

Qualifications

• Welcoming guests and members to the spa and handling bookings.
• Opportunity to upsell treatments and spa products.
• Friendly, outgoing personality with excellent service focus.

Responsibilities

• Welcome guests to the spa and assist with day-to-day reception duties.
• Make spa bookings and process payments; cashing up at shifts.
• Show rounds and provide information on treatments and facilities.
• Support the team with a smooth, welcoming experience.

Skills

Guest service

Reservations

Upselling

Cash handling

Communication

Tools

Spa reservations system

Job description

Southampton Harbour Hotel & Spa is seeking a Spa Receptionist to warmly welcome guests, manage bookings, and assist with day-to-day spa reception duties. You will have a friendly, outgoing personality and a passion for service excellence. Knowledge of spa reservations systems is a bonus as full training will be provided.

Join a luxury harbour-side property offering superb dining and an award-winning spa brand, with opportunities for development and employee discounts across Harbour Hotels.