Spa Reception Supervisor - Elite Guest Service

Brighton Harbour Hotel; Basingstoke; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Hotel stay discounts

F&B discounts

Employee assistance

Uniform provided

Meals on duty

Job summary

Brighton Harbour Hotel is seeking a Spa Reception Supervisor to join our team. As Reception Supervisor you will be the first point of contact, ensuring guests receive exceptional service and a memorable stay at our luxury property.

The ideal candidate will have at least 2 years' experience in a spa reception role, and preferably training in OPERA and Premier Core. Excellent written and spoken English is essential; full training will be provided.

Qualifications

• Minimum of 2 years' experience in a spa reception role.
• Experience with OPERA and Premier Core is preferred; full training will be provided.
• Excellent written and spoken English.

Responsibilities

• Welcome guests and manage front desk operations in the spa.
• Provide outstanding customer service and handle enquiries.
• Supervise spa reception team to ensure smooth operations.

Skills

Guest service

Communication

English proficiency

Tools

OPERA PMS

Premier Core

Job description

Brighton Harbour Hotel is seeking a Spa Reception Supervisor to join our team. As Reception Supervisor you will be the first point of contact, ensuring guests receive exceptional service and a memorable stay at our luxury property.

The ideal candidate will have at least 2 years' experience in a spa reception role, and preferably training in OPERA and Premier Core. Excellent written and spoken English is essential; full training will be provided.