Spa Receptionist — Elevate Guest Experience

SLH - Spa; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaned

Staff discounts at Arora Hotels

Food & beverage discounts

Christmas gifts & employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Employee assistance programme

Arora star employee recognition

Long service recognition

Job summary

Sofitel Heathrow is seeking a Spa Receptionist to welcome guests, manage registrations, and schedule treatments in a serene spa setting within a 5-star hotel connected to Terminal 5. You will contribute to exceptional guest experiences and maintain smooth front-desk operations.

Ideal candidates will show outstanding English communication, organization, and a proactive, professional demeanor in a fast-paced hospitality team. Competitive salary with benefits and live in-parking details available.

Qualifications

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.

Responsibilities

• Greet our guests with a warm welcome as they arrive at the spa.
• Ensure a smooth and efficient registration process creating a friendly impression.
• Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
• Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.
• Performing various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.

Skills

Communication

Organization

Multi-tasking

English proficiency

Professional appearance

Teamwork

Proactive attitude

5-star hotel experience

Job description

Sofitel Heathrow is seeking a Spa Receptionist to welcome guests, manage registrations, and schedule treatments in a serene spa setting within a 5-star hotel connected to Terminal 5. You will contribute to exceptional guest experiences and maintain smooth front-desk operations.

Ideal candidates will show outstanding English communication, organization, and a proactive, professional demeanor in a fast-paced hospitality team. Competitive salary with benefits and live in-parking details available.