Spa Receptionist - Seaham Hall - Spa Reception

Seaham Hall; Seaham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Comprehensive in-house training

Share of monthly service charge

Staff discounts on spa experiences, &

Pension scheme

Uniform provided

Free onsite parking

Job summary

Seaham Hall's Serenity Spa is seeking a passionate Spa Receptionist to deliver warm, five-star service at first contact. You will manage bookings, greet guests, process payments, and contribute to a seamless guest journey from arrival to departure.

As the front-of-house ambassador, you will promote spa experiences and products, work across shifts, and uphold luxury brand standards with excellent communication, attention to detail, and a strong team spirit.

Qualifications

• Previous spa/hospitality/customer-facing experience is desirable (full training provided).
• Excellent communication and guest service skills.
• Strong attention to detail with a passion for delivering 5-star experiences.
• Proficient with bookings systems and MS Office.

Responsibilities

• Deliver an exceptional guest journey from pre-arrival to departure.
• Manage spa bookings efficiently, maximising availability and revenue.
• Complete all reception administration, including guest profiles, payments, and reporting.
• Maintain expert knowledge of spa treatments, packages and promotions.
• Proactively promote spa services, retail and offers.
• Conduct engaging spa tours for guests.
• Handle guest queries and feedback professionally.
• Liaise with other departments to ensure seamless operations.
• Maintain impeccable presentation standards across reception areas.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Team player

Luxury brand standards

Tools

Booking systems

Microsoft Office

Job description

Spa Receptionist

Location: Serenity Spa at Seaham Hall, County Durham
Salary:To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 40 per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director

Seaham Hall, home to the award-winning Serenity Spa, is seeking a passionate and service-driven Spa Receptionist to join our dedicated team.

This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, five-star spa experience from arrival through to departure.

The Role

As Spa Receptionist, you will be the primary point of contact for our guests, ensuring every interaction is warm, professional, and personalised. You will manage bookings, support daily operations, and confidently promote our treatments and experiences.

The Ideal Candidate

• Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided)
• Exceptional communication and guest service skills
• Strong attention to detail with a passion for delivering 5-star experiences
• Confident using booking systems, Microsoft Office, and general computer software
• Excellent organisational skills with the ability to multitask
• Professional, well-presented, and aligned with luxury brand standards
• Flexible, reliable, and a strong team player

Key Responsibilities

• Deliver an exceptional guest journey from pre-arrival to departure
• Manage spa bookings efficiently, maximising availability and revenue
• Complete all reception administration, including guest profiles, payments, and reporting
• Maintain expert knowledge of spa treatments, packages, and promotions
• Proactively promote spa services, retail, and offers
• Conduct engaging spa tours for guests
• Handle guest queries and feedback professionally
• Liaise with other departments to ensure seamless operations
• Maintain impeccable presentation standards across reception areas

Benefits

• Comprehensive in-house training
• Clear progression opportunities
• Share of monthly service charge
• Staff discounts on spa experiences, retail & vouchers (up to 20%)
• Pension scheme available subject to criteria
• We work with Stream on a number of employee perks
• Uniform provided
• Free onsite parking
• Opportunities to participate in charity and team events

If you’re passionate about luxury hospitality and creating memorable guest experiences, we would love to hear from you.