Spa Receptionist

The Ned; London; On-site; Full time

Job summary

Join a vibrant and dynamic team at an iconic venue as a Spa Receptionist! In this full-time role, you'll be at the forefront of guest relations, ensuring every visitor feels welcomed and valued. With a focus on the spa industry, you'll engage with clients, manage reception duties, and recommend products to enhance their experience. The position offers a competitive salary, a range of exciting perks, and opportunities for personal and professional growth. If you're passionate about hospitality and eager to contribute to a diverse and inclusive environment, this is the perfect opportunity for you!

Benefits

Complimentary meals

Learning and development programs

Exclusive rates for family and friends

Wellbeing and health benefits

Birthday off after a year

Paid volunteer day

Refer a friend scheme

Regular social events

Employee assistance program

Reward and recognition initiatives

Qualifications

• Passionate about the spa industry and guest relations.
• Fluent in English for effective communication with guests.

Responsibilities

• Manage daily spa reception duties and engage with guests.
• Build relationships with members and recommend spa products.

Skills

Guest relations

Fluent English

Computer skills (Word, Excel)

Confidence in product recommendations

Tools

Opera

Job description

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Spa Receptionist – immediate start available – full-time

Where will you be working?

Ned's Club Spa features eight beautiful treatment rooms, hammam, sauna, steam room & 20 metre heated indoor swimming pool. With a range of treatments and services available, with professional products, Ned's Club Spa is a one stop shop for total head to toe maintenance.

What will you be doing?

• You will be passionate about the spa industry, people and guest relations.
• You will have fluent level of English due to guest and member interaction.
• You will have acquired computer skills with Word and Excel, in order to carry out daily spa reception duties and responsibilities. Skills in Opera or similar are an advantage.
• You will be confident in building relationships with members and clients and recommending products as this is one of the main responsibilities.
• Work shifts are on a full-time basis across five days of any week, including weekends.

What can The Ned give you?

• Salary of £13.85/hour + 10% commission.
• Complimentary meals in our friendly team restaurant, Neddy’s including payday breakfast.
• Exciting learning and development programmes to help progress your career.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including Medicash and Wagestream, with access to gym, shopping and cinema discounts.
• Your birthday off after a year of service and more holiday after five years of service.
• Paid volunteer day.
• Refer a friend scheme.
• Regular social events, including an annual pool party.
• Employee assistance program – 24/7 advice & support.
• Reward and recognition initiatives.

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please do let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Spa Receptionist.