Spa Receptionist

Bannatyne Group; Hastings; On-site; GBP 9,014,000 - 12,838,000; Part time

Benefits offered by this job

Free gym membership

28 days annual leave

Complimentary meals

Career & Personal Development

Mental Health support

Staff recognition

Job summary

Bannatyne Group in Hastings is seeking a Spa Receptionist to warmly welcome guests and manage bookings in a busy wellness environment.

This permanent, part-time role (12 hours per week) offers the chance to contribute to guest experiences, process payments, and promote spa services with a focus on exceptional customer service.

Qualifications

• Experience in receptionist or customer service role.
• Proficient in using booking systems.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest inquiries about services and products.
• Process payments and run reception efficiently.
• Promote spa services and retail products to guests.
• Keep reception area clean, tidy, and inviting.
• Coordinate with Spa Therapists and staff to ensure seamless service.

Skills

Customer service

Reception duties

Hospitality

Organisation

Communication

Tools

Booking systems

Job description

Spa Beauty Receptionist Location Hastings

Department: Spa

Job type: Permanent

Salary: £7,931

Job ref: 090372

Published: 1 day ago

Job Title : Spa Receptionist

Hours : 12 hours per week

Rate of Pay : £12.71 per hour

Location : Hastings

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Receptionist:

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne Group is synonymous with excellence in the health and wellness industry. As a Spa Receptionist, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Ready to be the face of Bannatyne and create memorable experiences for our guests?

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!