Spa Beauty Receptionist

Bannatyne; Hastings; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Spa discount 30%

Spa goods discount

Cafe meals 50% off

Development training

Mental Health support

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group, a leader in health and wellness, is seeking a Spa Receptionist in Hastings. The role involves greeting guests, managing bookings, handling inquiries, processing payments and promoting spa services and products.

The candidate should have strong customer service skills and be flexible to work weekends and holidays. The position offers a welcoming environment in a wellness-focused setting with opportunities for development and staff perks including complimentary gym access and meal

Qualifications

• Experience in receptionist or customer service role preferred.
• Proficiency with booking systems and basic computer skills beneficial.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Manage spa bookings and appointments for a smooth scheduling process.
• Answer guest inquiries about services and products.
• Process payments and maintain a tidy reception area.
• Promote spa services and retail offerings.
• Coordinate with spa therapists to ensure seamless service delivery.

Skills

Customer service

Interpersonal skills

Organisational skills

Multitasking

Communication

Job description

Job Title : Spa Receptionist
Hours :12 hours per week
Rate of Pay :£12.71 per hour
Location :Hastings

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Receptionist:

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne Group is synonymous with excellence in the health and wellness industry. As a Spa Receptionist, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!