Spa Receptionist

45 Park Lane; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury wellness center in Greater London seeks a Spa Receptionist to provide exceptional service and create a welcoming atmosphere for guests. You will manage appointments, liaise with the spa team, and ensure a seamless experience. Candidates should have previous experience in luxury hospitality, excellent communication skills, and the ability to remain calm under pressure. This full-time role offers extensive training and employee benefits, including discounts and complimentary stays at partner hotels.

Benefits

Complimentary stays at Dorchester Collection Hotels

50% off food and beverages at selected restaurants

Access to Aviva Private Pension scheme

Various training and development opportunities

Participation in vibrant social events

Referral bonus up to £1,000

Immediate well-being support

Qualifications

• Experience in luxury hospitality settings preferred.
• Skills in managing guest bookings and appointments.
• Ability to handle financial balancing and cashing procedures.

Responsibilities

• Manage spa appointments and bookings.
• Greet guests with professionalism and warmth.
• Conduct spa tours and explain services.
• Follow procedures for financial transactions.
• Assist with guest requests for personalized experiences.
• Communicate guest information to the spa team.

Skills

Previous experience in a spa or luxury hospitality reception role

Proficiency in a spa booking system

Excellent communication and organisational skills

Ability to remain calm under pressure

Strong sense of discretion and service

Fluent in English

Tools

Premier Spa Zenoti MindBody

Job description

Join us as a Spa Receptionist at 45 Park Lane recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist at 45 Park Lane you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you’ll do

As a Spa Receptionist at 45 Park Lane you will be the first point of contact for our guests seeking relaxation, wellness and exceptional care. You will ensure each visit begins and ends with a warm professional interaction that reflects our commitment to five‑star. This role you will:

• Manage spa appointments throughout the day including scheduling, modifying and confirming bookings with accuracy and care.

• Provide a gracious welcome and fond farewell ensuring guests feel valued from the moment they arrive.

• Carry out spa show rounds introducing guests to the spa environment, explaining services and promoting treatments that best meet their needs.

• Follow opening and closing procedures including system shutdown, daily financial balancing and accurate cashing up.

• Fulfil special requests from guests such as pairing them with their preferred therapist, adjusting treatment sequences to suit medical needs or arranging personalised touches for special occasions.

• Liaise with the spa team to ensure smooth service delivery, making sure guest information is communicated clearly and respectfully.

Your attention to detail and intuitive understanding of guest needs will help create an experience that is seamless, restorative and truly memorable.

What you’ll bring

Essential Skills and Experience

• Previous experience in a spa or luxury hospitality reception role.

• Proficiency in a spa booking system (e.g. Premier Spa Zenoti MindBody or similar).

• Excellent communication and organisational skills.

• Ability to remain calm, polite and professional under pressure, particularly during peak periods.

• Strong sense of discretion, sensitivity and service when handling guest needs.

• Fluent in English, both spoken and written, for confident communication with guests and colleagues.

Preferred Skills

• Familiarity with spa treatment terminology and luxury wellness environments.

• Previous experience handling daily balancing and cashing up procedures.

• Confident in upselling spa services and retail products in a subtle and service‑driven manner.

• An interest in wellness and beauty services with the ability to build rapport with returning clients.

In this role you will be more than a receptionist you will be the calm welcoming presence at the heart of a tranquil sanctuary. Your contributions will ensure every guest feels pampered, understood and truly cared for.

What you’ll get

• Complimentary stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy friends & family stay discounts out hotels; benefit from discounts at various high street and online shops.
• Employee perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice and eye care vouchers.
• Training and development: Advance in your career by accessing various apprenticeships from Level 2 to a Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social events: Participate in vibrant social events including a summer party, winter ball, pub quizzes and cultural and milestone recognition celebrations.
• Referral bonus: Earn a 1 000 £ bonus when you recommend a friend.
• Well‑being support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process please contact the People & Culture team at.

Employment Type: Full‑Time

Experience: years

Vacancy: 1