Spa Receptionist

Hyatt Hotels Corporation; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Uniform provided and laundered

Free meals on duty

Headspace membership

Family/employee discounts on Hyatt

Career development opportunities

Job summary

Park Hyatt London River Thames, part of Hyatt Hotels Corporation, is seeking a Spa Receptionist to greet guests, manage appointments, and maintain a welcoming reception.

You will handle payments, provide information on spa services, and support the team in a fast-paced luxury environment. The role offers career progression and employee benefits across Hyatt Hotels worldwide.

Qualifications

• Proven background in spa or hospitality services with organizational and multitasking skills.
• Understanding of spa treatments and commitment to exceptional service.

Responsibilities

• Greet and welcome guests at the spa and ensure smooth registration.
• Coordinate and manage spa appointments with guest preferences and therapist availability.
• Keep reception area clean and organized to maintain a professional environment.
• Provide information about spa services, promotions and facilities to guests.
• Assist with taking orders and serving food & beverages to guests in the Spa.
• Process payments and handle calls while maintaining client records.

Skills

Hospitality experience

Organizational skills

Multitasking

Guest service

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.
The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the Spa Receptionist role

• Greet and welcome guests as they arrive at the spa. Ensure a smooth and efficient registration process while providing a warm and friendly first impression.
• Coordinate and manage spa appointments. Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
• Keep the reception area clean, organized, and well-stocked. Ensure a welcoming and professional environment for all guests.
• Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities. Ensure all guest interactions are positive and professional.
• Assist with taking orders and serving food & beverages to guests in the Spa
• Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.

About you

Proven background in spa or hospitality services with organizational and multitasking skills. Possess understanding of spa treatments, coupled with your commitment to delivering exceptional levels of service.

Benefits of the Spa Receptionist role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Free meals on duty in our colleague restaurant
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Miraval Austin Resort and Spa | Austin , TX , US

Miraval Austin Resort and Spa | Austin , TX , US

Miraval Austin Resort and Spa | Austin , TX , US

Miraval Berkshires Resort and Spa | Lenox , MA , US

Our family is always growing. Want to be in the know?