Spa Receptionist

InterContinental Hotels Group; Glasgow; On-site; GBP 22,000 - 29,000; Part time

Job summary

Join the Kimpton Blythswood Square Hotel & Spa as a Spa Receptionist, where you will create meaningful connections and provide exceptional experiences for our guests. Your role encompasses managing bookings, welcoming guests, and promoting wellness services in a vibrant spa environment. We offer a supportive workplace with opportunities for career growth and numerous perks, including financial security and fantastic colleague benefits, while celebrating individuality and authenticity in our workplace.

Benefits

Guaranteed hours and paid overtime

Paid holidays and subsidised travel support

Employee assistance programme available 24/7

Discounted room rates and F&B for colleagues

Generous maternity/paternity pay

Qualifications

• Experience in a destination Spa or Hotel environment is desirable.
• Interest and knowledge in Spa and Wellness areas are beneficial.
• Flexibility to work 4 shifts per week.

Responsibilities

• Ensure all guests are welcomed in a 5* manner and educate them on offerings.
• Manage bookings and guide guests through their Spa journey.
• Promote and up-sell treatments and products based on guest interactions.

Skills

High levels of communication

Warm and authentic personality

Drive to produce results

Education

Previous experience as a Spa Receptionist or in Hospitality

Tools

Diary-based systems

Job description

We are looking for an authentic and driven Spa Receptionist to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections to join us on 32-hour per week contract!

The Spa at Kimpton Blythswood Square Hotel & Spa is a Scottish escape for guests and visitors alike, we provide a multi-sensory experience with focus on relaxation and self-care. Our recent refurbishment has improved on our sustainable offering by introducing new elements such as our brand-new Snow Bliss shower and improving upon our current offerings such as our well-loved Pool and Sauna. We are looking for team members who can showcase what we offer, create sophisticated and transformative experiences whilst ensuring embracing sustainability and natural elements.

As a Spa Receptionist, we will support you to:

• Be yourself- bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

What do you need to be a Spa Receptionist? Well, your main duties and responsibilities will be…

• Guest interactions: you will ensure all guests are welcomed to the Spa in a 5* manner, educate guests on our offerings and discuss all options with them.
• Managing bookings: you will manage bookings and take any bookings from guests either in person or via the phone, you will talk guests through our Spa journey and guide them on their experience.
• Promoting our products: you will promote and up-sell our treatments and large range of products available, recommending products based on your knowledge gained through your interaction with the guest.

So, we are looking for someone who has…

• Availability to work 4 shifts per week – flexibility is a must in this role
• Previous experience as a Spa Receptionist within either a destination Spa or within a Hotel Spa is desirable, or general Hospitality experience ready to try a new role
• An interest in Spa and Wellness area, it would be great if this was something you were passionate about and had existing knowledge regarding.
• Previous experience using diary-based systems is desirable.
• High levels of communication, you will be communicating with guests and other departments daily.
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…

• Financial security - £12.60 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits– Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptonblythswoodsquare to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Who we are

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.