Spa Receptionist

Center Parcs; Ireland; On-site; EUR 26,000 - 32,000; Full time

Job summary

Join a leading company as a Spa Receptionist at an award-winning spa. This role involves providing exceptional guest care while managing the reception area and ensuring smooth operations. With flexible working hours and a focus on customer satisfaction, it offers a vibrant work environment and unique benefits including a bonus scheme and career development opportunities.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Colleague Recognition and Reward Scheme

Free use of leisure facilities

Discounted Center Parcs breaks

20% discount in restaurants and retail outlets

Access to Perks at Work Portal

Employee Assistance Program

Opportunities for career development

Qualifications

• Experience working in a customer service environment.
• A background in beauty or spa is preferred.
• Strong interpersonal skills to ensure customer satisfaction.

Responsibilities

• Provide a professional and friendly service at the Aqua Sana Reception.
• Manage guest bookings and queries effectively.
• Ensure treatment and retail sales are maximized.

Skills

Excellent guest care

Ability to build rapport

Friendly outgoing personality

Beauty / Spa knowledge

Education

Good standard of education

Previous experience as a receptionist

Job description

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Aqua Sana is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with a minimum of 15 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest treatment houses including Elemis and VOYA.

Aqua Sana is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana during a Spa Day, Luxury Spa Break or for a treatment.

SPA RECEPTIONIST |€12.90 per hour

As a Spa Receptionist, you will provide a professional, prompt and friendly service to all guests as they arrive to the Aqua Sana Reception, in line with Company and Industry standards. You will ensure the smooth running of the reception area on a day-to-day basis, taking care of all guest bookings and queries ensuring treatment and retail sales are maximised and we deliver the highest standard of guest care and profitability.

Working as part of a team, the role requires a professional but outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis with a premium rate of pay for hours worked on a Sunday.

ABOUT YOU

• Excellent guest care
• Ability to build a rapport with people
• Friendly outgoing personality
• Good standard of education
• Previous experience of working as a receptionist within a customer service environment
• Beauty / Spa knowledge

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications