Room Service Waiter

Ham Yard Hotel - Food and Beverage; City of Westminster; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Wagestream access

Health plan & wellbeing

Complimentary meals on shift

Discounts on cinema, gym, travel

Job summary

Firmdale Hotels is seeking a Room Service Waiter at Ham Yard Hotel to ensure seamless in-room dining experiences for guests. You will take, order and deliver with accuracy, and collaborate with kitchen and front-of-house teams in a fast-paced luxury setting.

We offer competitive pay, access to Wagestream, health benefits, staff perks, and ongoing training in service excellence. Join our award-winning hospitality group known for exceptional guest experiences.

Qualifications

• Thrive in a busy environment and handle multiple tasks simultaneously.
• Exhibit meticulousness in taking and delivering orders to meet our high standards.
• Demonstrate a strong commitment to providing exceptional service and creating memorable experiences for our guests
• Keep track of orders and communicate effectively with team members and guests.
• Work harmoniously within a team, contributing to a supportive and positive work atmosphere.

Responsibilities

• Take and deliver guest orders with efficiency and accuracy.
• Make personalised recommendations to enhance the dining experience.
• Ensure timely delivery of food and beverages to guest rooms.
• Respond promptly and courteously to guest requests and inquiries.
• Maintain a high standard of cleanliness and organisation in the service area.
• Collaborate effectively with kitchen and front-of-house staff to ensure a smooth service flow.

Job description

Firmdale Hotels is a collection of award-winning boutique hotels located in the heart of London and New York. Renowned for our vibrant interiors, exquisite dining experiences, and exceptional service, we pride ourselves on creating unique and memorable stays for our guests. At Firmdale, we value innovation, teamwork, and dedication, and we believe our employees are the heart of our success.

We are thrilled to offer an exciting opportunity for a Room Service Waiter to join our dynamic and dedicated team at the prestigious Ham Yard Hotel. If you are enthusiastic about hospitality and thrive in a fast-paced environment, this role is perfect for you. As a Room Service Waiter, you will play a crucial role in ensuring our guests have a seamless and delightful in-room dining experience.

Responsibilities

• Take and deliver guest orders with efficiency and accuracy.
• Make personalised recommendations to enhance the dining experience.
• Ensure timely delivery of food and beverages to guest rooms.
• Respond promptly and courteously to guest requests and inquiries.
• Maintain a high standard of cleanliness and organisation in the service area.
• Collaborate effectively with kitchen and front-of-house staff to ensure a smooth service flow.

What you Need

• Thrive in a busy environment and handle multiple tasks simultaneously.
• Exhibit meticulousness in taking and delivering orders to meet our high standards.
• Demonstrate a strong commitment to providing exceptional service and creating memorable experiences for our guests
• Keep track of orders and communicate effectively with team members and guests.
• Work harmoniously within a team, contributing to a supportive and positive work atmosphere.

What We Offer

• Competitive hourly rate from £17.00 to £18.00 inclusive of service charge
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award 2025
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.