Reception Supervisor

Firmdale Hotels PLC; Greater London; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Health cashplan

Discounted cinema tickets

Gym membership

Meal on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Regular social events

Cycle to work

Long service awards

Discounts at Design Hotels

Job summary

Firmdale Hotels Covent Garden is seeking a Reception Supervisor to lead and support the front office team, delivering warm, confident, and impeccably presented service.

You will oversee guest interactions, ensure smooth operations, and maintain high standards across all touchpoints. The role combines supervisory responsibilities with a commitment to hospitality excellence and guest satisfaction.

Qualifications

• A keen willingness to work as part of a cohesive team.
• Previous supervisory experience in hospitality.
• Impeccable presentation and a welcoming demeanour.
• A passion for maintaining high standards and a meticulous eye for detail.
• A positive attitude and enthusiasm for the hospitality industry.

Responsibilities

• Deliver exceptional service to guests, making each stay unforgettable.
• Support and supervise the front office team, fostering a collaborative environment.
• Maintain high presentation standards and guest service across all touchpoints.
• Manage front office operations efficiently to ensure smooth guest experiences.
• Engage with guests and team members confidently, resolving issues with professionalism.

Skills

Team leadership

Guest service

Communication

Professional presentation

Problem solving

Job description

Are you readyto step into a vibrant and dynamic role at one of London's most celebratedhotel groups? Firmdale Hotels, renowned for its distinctive design andexceptional service, is seeking a dedicated and charismatic ReceptionSupervisor to join our prestigious Covent Garden Hotel.

FirmdaleHotels is a collection of eleven award-winning hotels in London and New York,each uniquely designed and offering an unparalleled guest experience. Ourcommitment to excellence and innovation has earned us a loyal clientele andnumerous accolades. We pride ourselves on fostering a supportive and inclusivework environment where creativity and passion are valued.

As a ReceptionSupervisor, you will play a pivotal role in ensuring our guests receive aninspirational and memorable experience. You will lead and support our frontoffice team, ensuring that every interaction with guests is delivered withwarmth, confidence, and impeccable presentation.

Responsibilities:

• Deliverexceptional service to our guests, making each stay unforgettable.
• Supportand supervise the front office team, fostering a collaborative and motivatedenvironment.
• Maintainhigh standards in guest services and presentation, ensuring every detail isperfect.
• Managefront office operations efficiently, ensuring smooth and seamless guestexperiences.
• Engagewith guests and team members confidently, resolving any issues withprofessionalism and care.

What you Need:

• A keenwillingness to work as part of a cohesive team.
• Previousexperience in a supervisory role within the hospitality industry.
• Impeccablepresentation and a welcoming demeanour.
• A passionfor maintaining high standards and a meticulous eye for detail.
• Apositive attitude and enthusiasm for the hospitality industry.

WhatWe Offer:

• Competitive hourly rate of £17.00 - £19,00 (£36,000 - £40,000 p.a.) inclusive of service charge.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.