Receptionist

Knightsbridge Hotel - Front of House; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + service charge

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Training & development

Job summary

Knightsbridge Hotel, part of Firmdale Hotels, invites you to join our front desk team as a Receptionist in London. You will be the face of our luxury hotel, greeting guests, coordinating check-ins/check-outs, and delivering personalised service with warmth and professionalism.

We offer a competitive salary with service charge and a rich benefits package, including health plans, discounted tickets, meals on shift, and ongoing training.

Qualifications

• A positive attitude and a genuine passion for hospitality.
• Exceptional communication and interpersonal skills, with the ability to engage guests and colleagues alike.
• Strong organisational skills and attention to detail, ensuring accuracy and efficiency in all tasks.
• The ability to thrive in a fast-paced environment and work effectively as part of a dynamic team.
• Dedication to providing personalised service and anticipating the needs of our discerning guests.
• Impeccable grooming and presentation.

Responsibilities

• Greeting guests with a genuine smile and providing a warm welcome upon arrival.
• Efficiently managing check-ins and check-outs, ensuring a seamless and pleasant experience for our guests.
• Handling guest inquiries, requests, and reservations with promptness and efficiency.
• Maintaining a tidy and organised reception area, contributing to the overall ambiance of the hotel.
• Collaborating closely with colleagues across departments to deliver exceptional service and exceed guest expectations.
• Demonstrating a keen eye for detail and a passion for creating memorable moments for our guests.
• Upholding the highest standards of presentation and professionalism, reflecting the luxury and sophistication of Knightsbridge Hotel.

Skills

Communication skills

Customer service

Organizational skills

Teamwork

Attention to detail

Grooming & presentation

Job description

Are you ready to embark on a journey of excellence in hospitality? Firmdale Hotels invites you to become an integral part of our esteemed team as a Receptionist at our Knightsbridge Hotel, where passion meets professionalism and every guest experience is crafted with care.

Firmdale Hotels is renowned for its distinctive character, unparalleled service, and commitment to creating unforgettable guest experiences. With a collection of award-winning luxury boutique hotels in prime locations across London, New York, and beyond, we pride ourselves on delivering exceptional service and maintaining the highest standards of quality and style.

As a Receptionist at Knightsbridge Hotel, you will serve as the face of hospitality, embodying warmth, professionalism, and a dedication to excellence.

Responsibilities:

• Greeting guests with a genuine smile and providing a warm welcome upon arrival.
• Efficiently managing check-ins and check-outs, ensuring a seamless and pleasant experience for our guests.
• Handling guest inquiries, requests, and reservations with promptness and efficiency.
• Maintaining a tidy and organised reception area, contributing to the overall ambiance of the hotel.
• Collaborating closely with colleagues across departments to deliver exceptional service and exceed guest expectations.
• Demonstrating a keen eye for detail and a passion for creating memorable moments for our guests.
• Upholding the highest standards of presentation and professionalism, reflecting the luxury and sophistication of Knightsbridge Hotel.

What you Need:

• A positive attitude and a genuine passion for hospitality.
• Exceptional communication and interpersonal skills, with the ability to engage guests and colleagues alike.
• Strong organisational skills and attention to detail, ensuring accuracy and efficiency in all tasks.
• The ability to thrive in a fast-paced environment and work effectively as part of a dynamic team.
• Dedication to providing personalised service and anticipating the needs of our discerning guests.
• Impeccable grooming and presentation.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location.

Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• Best Boutique Hotels in London, The Times, 2026

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.