Host

The Balmoral, a Rocco Forte Hotel; City of Edinburgh; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning & development

Meals on duty

Laundry of uniforms

Social activities

Recognition programs

Annual awards

Pension scheme

Food & beverage discount

Spa discounts

Cycle to work

Local retailer discounts

Employee assistance

Job summary

The Balmoral, a Rocco Forte Hotel in Edinburgh, is seeking friendly hosts to greet guests and provide a flawless welcome.

You will uphold exceptional service standards from arrival through the dining experience, handle busy periods with poise, and communicate clearly with the team to ensure every guest feels valued in our luxury environment.

Qualifications

• Positive and professional demeanor in all interactions.
• Excellent natural communication skills.
• Pride in their work with a warm, confident greeting.
• Exceptional presentation skills.
• Good timekeeping and ability to manage queues during busy periods.
• Teamwork to ensure seamless service.
• Enthusiasm for learning and growth.
• Team spirit and trustworthiness.

Responsibilities

• Be the first contact and provide a flawless welcome to our discerning guests.
• Ensure service standards are met from arrival to dining tone.
• Interpret, understand, and act on guests' needs with discretion and effective team communication.
• Meet guests' expectations at all times.
• Act naturally in all communications.

Skills

Positive demeanor

Excellent communication

Warm greeting

Presentation skills

Timekeeping

Teamwork

Learning enthusiasm

Team spirit

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will:

• Be the first contact and provide a flawless welcome to our discerning guests
• Ensure that our exceptional service standards are met from arrival to set the tone of their dining experience
• Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met.
• Make sure the expectations of our guests are met at all times
• Act naturally in all your communications

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

• Positive and professional demeanor in all interactions
• Excellent natural communication
• Pride in their work and provide a warm and confident greeting to our luxury environment
• Exceptional presentation skills
• Good timekeeping skills and manage the waiting list effectively during busy periods
• Teamwork to ensure seamless service
• Enthusiasm for learning
• Team spirit and trustworthiness

The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards
• Occupational Pension Scheme
• 50% discount on food and beverages
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Assistance Programme

The expected salary package of a Host is £36,222.52 gross per annum (salary plus discretionary service charge)

to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.