Host

The Balmoral; City of Edinburgh; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discounted rates across our collection

Extensive learning and development

Meals on duty

Laundry of uniforms

Social activities and events

Recognition programs

Annual awards

Occupational Pension Scheme

50% discount on food and beverages

25% discount on Spa Treatments

20% discount on Health Spa products

Cycle to Work Scheme

Local Retailer Discounts

Employee Assistance Programme

Job summary

The Balmoral in Edinburgh is seeking a Host to welcome guests with a flawless first impression and to support a luxury hospitality experience. You will interpret guest needs discreetly and communicate effectively with the team to ensure service standards are met from arrival onward.

The role requires a flexible rota including day, evening, and weekend shifts, delivering calm, professional, and personable service in a prestigious setting.

Qualifications

• Be the first contact and provide a flawless welcome to our discerning guests.
• Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met.
• Make sure the expectations of our guests are met at all times.
• The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.

Responsibilities

• Be the first contact and provide a flawless welcome to our discerning guests
• Ensure that our exceptional service standards are met from arrival to set the tone of their dining experience
• Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met
• Make sure the expectations of our guests are met at all times
• Act naturally in all your communications

Skills

Guest welcome

Communication

Professional demeanor

Presentation

Timekeeping

Teamwork

Willingness to learn

Trustworthiness

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Be the first contact and provide a flawless welcome to our discerning guests
• Ensure that our exceptional service standards are met from arrivalto set the tone of their dining experience
• Interpret, understand, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests' needs are met.
• Make sure the expectations of our guests are met at all times
• Act naturally in all your communications

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

• Positive and professional demeanorin all interactions
• Excellent natural communication
• Pride in their work and provide a warm and confident greeting to our luxury environment
• Exceptional presentation skills
• Good timekeeping skills and managethe waiting list effectively during busy periods
• Teamwork to ensure seamless service
• Enthusiasm for learning
• Team spirit and trustworthiness

The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards
• Occupational Pension Scheme
• 50% discount on food and beverages
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Assistance Programme

The expected salary package of a Host is £36,222.52 gross per annum (salary plus discretionary service charge)