Spa Reception Manager

The Lanesborough; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary dry cleaning

Discounted F&B & Club & Spa treatments

Preferential room rate for you and a/​

Cycle to Work scheme

Job summary

The Lanesborough Club & Spa, London, is seeking a Reception Manager to support the General Manager in operating the Club & Spa facilities and oversee reception duties while maximizing sales and service standards. The Head Receptionist will have knowledge of Membership and assist the Spa Manager.

Responsibilities include leading Spa Reception and Fitness operations, coaching the team, scheduling diaries, and ensuring accurate administration and reporting, with a focus on guest satisfaction and

Qualifications

• Experience in a similar luxury Club & Spa role.
• Excellent command of the English language; second language desirable.
• Experience supervising a team.
• Manual handling may be required.

Responsibilities

• Lead day-to-day operation of the Spa Reception and Fitness areas, ensuring exceptional guest and member experiences.
• Coach and develop the team, maintaining high performance and service standards.
• Oversee scheduling and workforce planning, including booking diaries for Spa and Personal Training.
• Oversee operational systems, provide training and ensure accurate administration and reporting.
• Maintain membership administration and departmental procedures to support seamless operations.
• Collaborate with the Operations Manager to deliver a seamless client journey and service experience.
• Assist Finance Department in investigating revenue discrepancies and ensuring accuracy.

Skills

Luxury hospitality

Customer service

Team supervision

English proficiency

Second language desired

Job description

In return

We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

The role of the Reception Manager is to assist the General Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Head Receptionist shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.

Responsibilities And Duties Include

• Lead the day-to-day operation of the Spa Reception and Fitness areas, ensuring exceptional guest and member experiences in line with The Lanesborough's luxury service standards.
• Manage, coach and develop the team, maintaining high performance, engagement and service excellence.
• Oversee scheduling and workforce planning, including the management of Spa and Personal Training booking diaries, maximising operational efficiency and revenue opportunities.
• Utilise and oversee operational systems effectively, providing training and support to team members and ensuring accurate administration and reporting.
• Maintain effective membership administration, departmental procedures and resources to support seamless operations.
• Work closely with the Operations Manager to deliver a seamless client journey and exceptional service experience.
• Partner with the Finance Department to investigate and resolve revenue discrepancies, ensuring financial accuracy and compliance.
• Promote hotel facilities and services while fostering strong cross-functional collaboration to enhance guest satisfaction and commercial performance.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes

• Experience in a similar role within a luxury Club & Spa
• Excellent command of the English language and a second language would be preferred
• Experience in supervising a team
• Show drive for Excellent Customer Service leading by example
• Passionate about fitness and wellbeing
• Please note this role requires an element of manual handling

In return

Benefits

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.