Spa Reception Host & Membership Coordinator

Hamilton Mayday; Broadway; On-site; GBP 22,000 - 28,000; Full time

Job summary

A multi-award-winning Hotel and Spa is seeking a Spa Reception Host & Memberships Coordinator to deliver exceptional guest experiences and manage membership services. This role involves welcoming guests, managing reservations, and overseeing member activities, ensuring a high standard of service in a luxury environment.

Benefits

Uniforms provided

Meals on duty

Qualifications

• Experience in guest services, reception, or membership coordination.
• Familiar with CRM systems.
• Passionate about hospitality.

Responsibilities

• Providing a warm welcome and managing guest check-ins and check-outs.
• Overseeing member enrolments and hosting member-exclusive events.
• Maintaining a well-organised membership database.

Skills

Interpersonal skills

Organisational skills

Multitasking

Customer service

Job description

We are looking for a warm, welcoming, and proactive Spa Reception Host & Memberships Coordinator to join a multi-award-winning Hotel and Spa. This role is central to our luxury spa and membership program, where you will deliver exceptional guest experiences and manage exclusive membership services.

This dual role involves hosting spa guests and managing our House Spa membership program. You will be the first point of contact for guests and members, providing a personal and memorable service from arrival to departure.

Your key responsibilities include:

1. Guest Experience
2. Providing a warm welcome, handling check-ins, check-outs, and guest inquiries efficiently.
3. Managing reservations, processing payments, and coordinating guest needs.
4. Assisting with guest transportation around the estate, as required.

1. Membership Management
2. Overseeing member enrolments, renewals, and maintaining accurate records.
3. Organising and hosting member-exclusive events to foster positive relationships.
4. Coordinating with the marketing team to promote membership offers and track engagement.

1. Administrative Duties
2. Maintaining a well-organised membership database and guest records.
3. Generating reports on membership sales and engagement metrics.
4. Liaising with other departments to ensure high-quality service delivery.

About You

We are seeking someone who is:

• Passionate about hospitality and creating exceptional guest experiences.
• Confident in managing reception duties and membership administration.
• A natural communicator with strong interpersonal skills.
• Organised, efficient, and capable of multitasking in a dynamic environment.
• Experienced in guest services, reception, or membership coordination, preferably in a luxury setting.
• Familiar with CRM systems and comfortable with basic administrative tasks.

This position offers a 40-hour workweek on a permanent contract, including weekends and evenings. Uniforms and meals on duty are provided. Due to our rural location, own transport is essential.

INDLP

Skills: