Hub Site Host

Ingeus UK; Coventry; On-site; GBP 12,000 - 25,000; Full time

Job summary

Ingeus UK seeks a compassionate and resilient Site Host to provide operational support at their hub. This role involves welcoming participants, managing supplies, and ensuring a safe environment for individuals transitioning from the criminal justice system. The position offers a supportive benefits package and opportunities for personal growth.

Benefits

25 days of annual leave plus bank holidays

EAP Support programme with 6 free counselling sessions

Private medical insurance

Life assurance

Community Giving (volunteering) days

Eyecare vouchers

Exclusive discounts via Perks at Work

Cycle to Work scheme

Travel season ticket loan

Long service awards

Qualifications

• Strong interpersonal skills to engage with a diverse range of individuals.
• Awareness of safeguarding issues and ability to escalate concerns.
• Proactive and reliable in managing responsibilities.

Responsibilities

• Acting as the first point of contact for participants and visitors.
• Managing petty cash and ordering supplies.
• Recording participant attendance using the Client Attendance Tracker.

Skills

Interpersonal Skills

Safeguarding Awareness

Proactive

Job description

Site Host

Salary: £24,806 Pro Rata + Benefits (£12,403 for 18.75 hours per week)

Location: Stoke

Rebuilding your life after prison is one of the toughest challenges a person can face.But with the right support, it’s possible. At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. We work alongside individuals on probation and those leaving prison to empower change, provide opportunities, and support rehabilitation. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

We’re looking for a Site Host to join the team— someone with a rare mix of compassion, resilience, organisation and flexibility.

About the Role:

As a Site Host, you’ll be the first point of contact for participants and visitors at our hub, playing a key role in creating a warm, safe, and inclusive environment. You’ll provide essential operational support to ensure the smooth day-to-day running of the hub, including managing petty cash, ordering supplies, and supporting advisors with attendance tracking.

Our hubs provide a safe and supportive space where individuals with lived experience of the criminal justice system can access tailored support and positive role models. Participants receive guidance in areas such as accommodation, health, finance and debt, education, employment, and training as they progress through their resettlement journey.

What You’ll Be Doing:

• Customer Service: Acting as the friendly face of the hub, you’ll welcome participants, staff, and visitors, ensuring they sign in and that all security procedures are followed.
• Stock Management: From stationery to refreshments, you’ll keep the site well-stocked and running efficiently.
• Facilities Support: You’ll ensure all rooms and shared spaces are clean, safe, and ready for use, reporting issues and coordinating basic repairs or maintenance as needed.
• Attendance Recording: Supporting the team by accurately logging participant attendance using our Client Attendance Tracker (CAT) system.

What We’re Looking For:

• Strong Interpersonal Skills: You can engage confidently and respectfully with a wide range of individuals, building trust-based, non-judgmental relationships with participants.
• Safeguarding Awareness: You’re mindful of the vulnerabilities some individuals may face and can spot and escalate safeguarding concerns appropriately.
• Proactive and Reliable: You take ownership of your responsibilities, stay calm under pressure, and keep things running smoothly—even during the busiest times.

What We Offer:

At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Exclusive discounts via Perks at Work.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

Whilst we welcome applications from those with lived experience, this role requires an enhanced Level 1 Vetting and enhanced DBS check. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues and ask questions

About Ingeus:

At Ingeus, we pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued for their contributions, and encouraged to grow. We are committed to supporting neurodiverse candidates and offer a clear and accessible application, screening, and interview process. Please contact us via email at [e-mail] for further details.

We may close the role early if we receive sufficient application so don’t delay.