Membership Experience Host

Frasers Group; Birmingham, West Midlands Combined Authority; On-site; GBP 20,000 - 25,000; Full time

Job summary

Frasers Group is seeking passionate individuals for a role in their fitness club. The position involves maximizing customer experience, supporting membership sales, and maintaining high standards of cleanliness. Ideal candidates will be outgoing, driven, and eager to learn, contributing to a dynamic team environment.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion bonus

Opportunity to deliver personal training sessions

Qualifications

• Outgoing and positive mindset.
• Driven and eager to learn.
• Capable of fulfilling key holder duties.

Responsibilities

• Maximise member and guest experience.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards.

Skills

Customer service

Administrative duties

Fitness knowledge

Sales support

Flexibility

Job description

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a core value of ours, complemented by great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners receive double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Maintain cleanliness and hygiene standards of the club as required.
• Serve as a competent key holder, covering shifts as needed.
• Understand and operate the membership software system effectively.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus areas; participate actively.
• Assist the Fitness Manager with Gym Floor operations.
• Experience and promote the products and services offered.
• Ensure the facilities are maintained to high standards through active involvement in the club's upkeep, with team support.
• Drive secondary spend KPI targets.
• Handle member complaints professionally and inform the relevant manager.

Qualifications

Must be:

• Outgoing, with a positive mindset
• Competent in administrative duties
• Driven, ambitious, eager to learn and develop both behaviors and role-specific skills
• Willing to participate in learning and development opportunities to advance your career
• Capable of fulfilling operational key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts that meet the business needs and support team members
• Target-focused, supporting the club’s sales and retention goals for success

Additional Information

To learn more about our brand’s initiatives, please visit our LinkedIn page.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:

• Think without limits: Think fast, fearlessly, and lead your team.
• Own it and back yourself: Take ownership of the basics, your role, and the results.
• Be relevant: Stay relevant to our people, partners, and the planet.