Resident Host (East Village, Stratford)

Get Living London Limited; Stratford-upon-Avon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a full-time community contact in Stratford-upon-Avon. The role focuses on enhancing resident experiences through effective communication and customer service, managing inquiries, and ensuring operational excellence. Ideal candidates will have strong customer service backgrounds and proficiency in relevant software tools, contributing to a vibrant community atmosphere.

Qualifications

• Proven customer service experience in residential or service sectors.
• Strong computer skills, especially with Microsoft Office and property management systems.

Responsibilities

• Engage with residents and manage inquiries effectively.
• Ensure smooth operations and high resident satisfaction.
• Track maintenance requests and conduct safety inspections.

Skills

Communication

Customer Service

Attention to Detail

Proactivity

Organizational Skills

Tools

Microsoft Office

Yardi

RentCafe

Hubspot

Job description

This role serves as the central point of contact within the neighbourhood community, engaging daily with residents to connect people and create memorable experiences. The responsibilities include delivering high resident satisfaction through efficient, welcoming assistance and ensuring smooth operations with excellent customer service.

Position Details:

Type: Full-time, on-site (40 hours/week, including weekends) at East Village, Stratford. Working hours are rota-based between 8am - 9pm.

Key Responsibilities:

• Communicate effectively and professionally with residents, visitors, couriers, and contractors.
• Manage visitor challenges confidently and courteously.
• Assist residents with inquiries about facilities and local activities.
• Maintain and update the neighbourhood events diary and amenity reservations.
• Oversee parcel deliveries and notify residents accordingly.
• Support move-in/move-out processes and liaise with the leasing team.
• Track and respond to maintenance requests and ensure safety and compliance standards are met.
• Conduct regular safety inspections and ensure fire, life, and safety systems are operational.
• Participate in shift handovers and team meetings, and analyze service levels for continuous improvement.
• Process resident payments accurately and optimize financial performance.
• Build effective relationships within the neighbourhood team and ensure legal and statutory compliance.
• Assist with crisis management, office evacuations, and maintain records for audits.
• Demonstrate excellent communication skills and a customer-focused approach.
• Maintain attention to detail, work proactively, and adapt to changing needs.

Qualifications & Experience:

• Proven customer service experience in residential or service sectors.
• Strong computer skills, including Microsoft Office and systems like Yardi, RentCafe, or Hubspot.

Key Skills & Competencies:

• Excellent communication and customer service skills.
• Self-motivated, proactive, and solutions-oriented.
• Organized, attentive to detail, and able to work under pressure.
• Confident in engaging with residents and flexible in approach.

Additional Notes: This summary covers main duties; additional tasks may be assigned as needed. The company reserves the right to modify responsibilities accordingly.

Get Living Commitment:

ESG & Health & Safety: Lead sustainability initiatives and promote a safe, healthy environment for all stakeholders, continuously improving safety performance and fostering a positive safety culture.

Our Diversity Commitment: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, religion, gender, sexual orientation, or other protected characteristics.