Spa Operations Manager

Bvlgari Hotel London - Spa; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Join Bvlgari Hotel London as Spa Operations Manager, leading our premium spa team and ensuring an exceptional guest journey within a world‑class luxury hotel environment.

This hands‑on role focuses on operational excellence, people leadership and sustaining brand standards across reception, therapy areas and retail. You will coach teams, manage daily operations and step into Spa Director duties when needed.

Qualifications

• Proven experience in spa operations or management within luxury hospitality.
• Strong leadership and coaching of reception and therapist teams.
• Solid understanding of KPIs, staffing models and operational systems.

Responsibilities

• Being a visible, supportive leader on the Spa floor, guiding teams throughout the day.
• Ensuring a warm, seamless and memorable guest journey from arrival to departure.
• Supporting reception and therapist teams during busy periods and complex situations.
• Upholding impeccable standards across treatment rooms, guest areas and back‑of‑house spaces.
• Encouraging retail excellence through confident product knowledge and service‑led selling.
• Coordinating training, SOPs and brand standards to support consistency and growth.
• Building strong relationships with external partners and suppliers.
• Stepping into the Spa Director role when required, with confidence and discretion.

Skills

Spa management

People leadership

Guest experience

Operational excellence

KPIs & staffing

Job description

Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London represents the very best of modern luxury — where Italian artistry, refined service and attention to detail define every guest experience. Nowhere is this felt more strongly than within the Bvlgari Spa, one of London’s most prestigious wellness destinations.

We are looking for an inspiring Spa Operations Manager to join our Spa leadership team — someone who thrives on being present, visible and truly connected to both guests and colleagues. This is a hands‑on, floor‑based leadership role, perfect for a natural host who enjoys leading from the front rather than from behind a desk.

Reporting to the Spa Director, you will play a central role in the daily life of the Spa, spending the majority of your time within the reception and treatment areas. You will support teams in real time, elevate the guest journey as it unfolds, and ensure every detail reflects the calm confidence and precision expected of the Bvlgari brand.

This role offers a unique balance of people leadership, operational excellence and guest connection. You will coach and mentor reception and therapist teams, oversee seamless daily operations, support retail performance, and act as a trusted leader in the absence of the Spa Director. Above all, you will help create an environment where both guests and colleagues feel genuinely cared for.

Key Responsibilities

• Being a visible, supportive leader on the Spa floor, guiding teams throughout the day
• Ensuring a warm, seamless and memorable guest journey from arrival to departure
• Supporting reception and therapist teams during busy periods and complex situations
• Upholding impeccable standards across treatment rooms, guest areas and back‑of‑house spaces
• Encouraging retail excellence through confident product knowledge and service‑led selling
• Coordinating training, SOPs and brand standards to support consistency and growth
• Building strong relationships with external partners and suppliers
• Stepping into the Spa Director role when required, with confidence and discretion

What We Are Looking For

You will bring proven experience in a spa operations or management role within a luxury hotel or premium wellness environment, with a track record of delivering operational excellence and inspiring high‑performing teams.

A sophisticated understanding of spa operations — encompassing treatment standards, guest experience, financial performance and people management — is essential. You will be equally at ease with KPIs, staffing models and operational systems as you are delivering personalised service at the highest level.

Above all, you will be a natural leader: immaculately presented, quietly authoritative and genuinely passionate about wellbeing, luxury and the development of those around you.

Why Join Bvlgari Hotel London

At Bvlgari Hotel London, you will become part of an iconic luxury brand celebrated for its elegance, craftsmanship and dedication to exceptional service. We offer a supportive and inclusive working environment where training, wellbeing and professional growth are highly valued.

You will work alongside talented hospitality professionals who share your commitment to excellence, representing a brand synonymous with sophistication, discretion and authentic Italian hospitality.

Join us and take pride in delivering refined spa experiences where every detail is thoughtfully considered — for our guests and for our people.

Compensation: Competitive salary