Lux Spa Operations Leader

Bvlgari Hotel London - Spa; Greater London; Vor Ort; GBP 75.000 - 110.000; Vollzeit

Zusammenfassung

Bvlgari Hotel London’s Spa seeks an inspiring Spa Operations Manager to lead from the floor, delivering exceptional guest experiences and supporting reception and therapist teams.

Reporting to the Spa Director, you will balance people leadership with operational excellence, coach staff, manage daily operations and uphold brand standards. Join a luxury environment where discretion, elegance and care for guests and colleagues define every interaction.

Qualifikationen

• Proven experience in spa operations or management within luxury hotel or premium wellness environments.
• Strong understanding of guest experience, financial performance and people management.
• Comfort with KPIs, staffing models and operational systems.

Aufgaben

• Being a visible, supportive leader on the Spa floor, guiding teams throughout the day
• Ensuring a warm, seamless and memorable guest journey from arrival to departure
• Supporting reception and therapist teams during busy periods and complex situations
• Upholding impeccable standards across treatment rooms, guest areas and back‑of‑house spaces
• Encouraging retail excellence through confident product knowledge and service‑led selling
• Coordinating training, SOPs and brand standards to support consistency and growth
• Building strong relationships with external partners and suppliers
• Stepping into the Spa Director role when required, with confidence and discretion

Kenntnisse

Spa operations management

Leadership

Guest experience focus

Team development

Jobbeschreibung

Bvlgari Hotel London’s Spa seeks an inspiring Spa Operations Manager to lead from the floor, delivering exceptional guest experiences and supporting reception and therapist teams.

Reporting to the Spa Director, you will balance people leadership with operational excellence, coach staff, manage daily operations and uphold brand standards. Join a luxury environment where discretion, elegance and care for guests and colleagues define every interaction.