Spa Operations Lead - Guest Experience & Team Mastery

Bvlgari Hotel London - Spa; Greater London; Vor Ort; GBP 65.000 - 85.000; Vollzeit

Zusammenfassung

Join Bvlgari Hotel London as Spa Operations Manager, leading our premium spa team and ensuring an exceptional guest journey within a world‑class luxury hotel environment.

This hands‑on role focuses on operational excellence, people leadership and sustaining brand standards across reception, therapy areas and retail. You will coach teams, manage daily operations and step into Spa Director duties when needed.

Qualifikationen

• Proven experience in spa operations or management within luxury hospitality.
• Strong leadership and coaching of reception and therapist teams.
• Solid understanding of KPIs, staffing models and operational systems.

Aufgaben

• Being a visible, supportive leader on the Spa floor, guiding teams throughout the day.
• Ensuring a warm, seamless and memorable guest journey from arrival to departure.
• Supporting reception and therapist teams during busy periods and complex situations.
• Upholding impeccable standards across treatment rooms, guest areas and back‑of‑house spaces.
• Encouraging retail excellence through confident product knowledge and service‑led selling.
• Coordinating training, SOPs and brand standards to support consistency and growth.
• Building strong relationships with external partners and suppliers.
• Stepping into the Spa Director role when required, with confidence and discretion.

Kenntnisse

Spa management

People leadership

Guest experience

Operational excellence

KPIs & staffing

Jobbeschreibung

Join Bvlgari Hotel London as Spa Operations Manager, leading our premium spa team and ensuring an exceptional guest journey within a world‑class luxury hotel environment.

This hands‑on role focuses on operational excellence, people leadership and sustaining brand standards across reception, therapy areas and retail. You will coach teams, manage daily operations and step into Spa Director duties when needed.