Spa Operations Lead — Treatments & Team Growth

Spa Elite; Mount Murray; On-site; Confidential; Full time

Benefits offered by this job

Competitive salary

Service charge

Relocation assistance

Staff meals

Hotel discounts

Uniform provided

On-site parking

Career development

Growth into management

Job summary

Comis Hotel & Golf Resort on the Isle of Man is seeking an experienced Spa Manager or Senior Beauty/Spa Therapist ready to move into management. This is a hands-on leadership role with roughly 50% treatment delivery and 50% team leadership, guest experience, commercial performance and day-to-day spa operations.

You will lead, motivate and develop the team, deliver high-quality treatments, manage bookings and drive revenue while maintaining service standards.

Qualifications

• NVQ Level 3 Beauty/Spa Therapy qualification or equivalent.
• Experience as Spa Manager, Spa Supervisor or Senior Therapist.
• Strong leadership and guest-care focus.
• Commercial awareness with targets.

Responsibilities

• Lead, motivate and develop the team of Spa Therapists.
• Deliver professional spa treatments to a high technical standard.
• Manage bookings, rotas, scheduling and daily spa operations.
• Drive treatment, retail and revenue performance.
• Monitor costs, targets and departmental KPIs.
• Maintain excellent guest service, cleanliness and presentation standards.
• Ensure compliance with health & safety and company procedures.
• Support the promotion of spa services, offers and social media activity.

Skills

Spa leadership

Spa management

Guest care

Communication

Organisation

Booking systems

Flexibility

Elemis knowledge

Education

NVQ Level 3 Beauty/Spa Therapy qualification

Job description

Comis Hotel & Golf Resort on the Isle of Man is seeking an experienced Spa Manager or Senior Beauty/Spa Therapist ready to move into management. This is a hands-on leadership role with roughly 50% treatment delivery and 50% team leadership, guest experience, commercial performance and day-to-day spa operations.

You will lead, motivate and develop the team, deliver high-quality treatments, manage bookings and drive revenue while maintaining service standards.