Spa Treatment Manager & Team Leader

Trump Turnberry - Spa; Turnberry; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Subsidised staff accommodation

Staff meal on duty

Friends & Family room rates

Discounts at F&B and Golf shops

Resort facilities access

Staff uniform provided

Employee Assistance Programme

Ongoing training and development

Job summary

Trump Turnberry - Spa is seeking a Treatment Manager to lead the Treatment Department while maintaining an active treatment role in the Spa. You will work three days per week in Treatments and two days as Duty Manager, guiding the Therapy Team to deliver exceptional guest care, high standards of treatment delivery and strong commercial performance.

Responsibilities include stock management, driving retail performance, coordinating with Spa Management and Head Therapist to ensure smooth operation

Qualifications

• Minimum 5 years’ spa treatment experience desirable.
• Experience as a Senior/Head Therapist or spa supervisor is desirable.
• Strong personal management and organisational skills.
• Motivate, support and develop a team effectively.
• Strong commercial awareness with interest in driving treatment and retail performance.
• Ability to manage stock, ordering and operations.

Responsibilities

• Take day-to-day responsibility for the smooth running of the Treatment Department.
• Maintain an active treatment role within the Spa for at least three days per week.
• Provide leadership, direction and support to the Therapy Team.
• Support training and development of the Therapy Team and provide cover when required.
• Ensure staffing levels maximising availability and revenue opportunities.
• Drive retail performance within the Treatment Department.
• Handle guest enquiries, feedback and operational issues professionally.
• Ensure treatment rooms meet required standards of presentation, hygiene and cleanliness.
• Undertake Duty Manager responsibilities for two days per week.
• Support Reception, Pool & Gym, Spa Café and Treatment operations as needed.

Skills

Leadership

Team motivation

Guest service

Stock management

Organisational skills

Education

HND-level Beauty Therapy

Job description

Trump Turnberry - Spa is seeking a Treatment Manager to lead the Treatment Department while maintaining an active treatment role in the Spa. You will work three days per week in Treatments and two days as Duty Manager, guiding the Therapy Team to deliver exceptional guest care, high standards of treatment delivery and strong commercial performance.

Responsibilities include stock management, driving retail performance, coordinating with Spa Management and Head Therapist to ensure smooth operation