Spa Manager - Lead Team, Guest Experience & Revenue

Billesley Manor Hotel & Spa; Alcester; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Free Meals on Duty

Free Leisure Club Membership

Food & Beverage Discounts

Employee Discount Rates

Marriott Bonvoy travel rates

Job summary

Billesley Manor Hotel & Spa in Alcester, United Kingdom, is seeking a Spa Manager to lead daily spa operations, inspire the team, and drive exceptional guest experiences. You will manage budgets, schedules, and retail/treatment revenue while ensuring health and safety standards.

The role requires strong leadership, commercial awareness, and a passion for wellness and hospitality. You will collaborate with hotel departments to enhance the guest journey and maintain high spa standards.

Qualifications

• Experience leading a spa team with a focus on guest experience.
• Strong leadership and people-management skills.
• Commercial awareness with ability to drive revenue.
• Excellent communication and organisational skills.
• Experience managing budgets, KPIs, and team performance.

Responsibilities

• Lead, motivate, and develop a high-performing spa team.
• Ensure exceptional guest service and memorable spa experiences.
• Manage daily spa operations, scheduling, and staffing levels.
• Drive retail sales, treatment revenue, and membership growth.
• Monitor budgets, payroll, stock control, and financial performance.
• Ensure compliance with health, safety, and hygiene regulations.
• Recruit, train, and coach team members to deliver excellence.
• Work collaboratively with hotel departments to enhance the guest journey.
• Maintain high standards across spa facilities and treatment areas.

Skills

Spa management

Leadership

Revenue growth

Customer service

Budgeting

Staff development

Communication

Job description

Billesley Manor Hotel & Spa in Alcester, United Kingdom, is seeking a Spa Manager to lead daily spa operations, inspire the team, and drive exceptional guest experiences. You will manage budgets, schedules, and retail/treatment revenue while ensuring health and safety standards.

The role requires strong leadership, commercial awareness, and a passion for wellness and hospitality. You will collaborate with hotel departments to enhance the guest journey and maintain high spa standards.