Spa Manager

Billesley Manor Hotel & Spa; Alcester; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Free Meals on Duty

Free Leisure Club Membership

Food & Beverage Discounts

Employee Discount Rates

Marriott Bonvoy travel rates

Job summary

Billesley Manor Hotel & Spa in Alcester, United Kingdom, is seeking a Spa Manager to lead daily spa operations, inspire the team, and drive exceptional guest experiences. You will manage budgets, schedules, and retail/treatment revenue while ensuring health and safety standards.

The role requires strong leadership, commercial awareness, and a passion for wellness and hospitality. You will collaborate with hotel departments to enhance the guest journey and maintain high spa standards.

Qualifications

• Experience leading a spa team with a focus on guest experience.
• Strong leadership and people-management skills.
• Commercial awareness with ability to drive revenue.
• Excellent communication and organisational skills.
• Experience managing budgets, KPIs, and team performance.

Responsibilities

• Lead, motivate, and develop a high-performing spa team.
• Ensure exceptional guest service and memorable spa experiences.
• Manage daily spa operations, scheduling, and staffing levels.
• Drive retail sales, treatment revenue, and membership growth.
• Monitor budgets, payroll, stock control, and financial performance.
• Ensure compliance with health, safety, and hygiene regulations.
• Recruit, train, and coach team members to deliver excellence.
• Work collaboratively with hotel departments to enhance the guest journey.
• Maintain high standards across spa facilities and treatment areas.

Skills

Spa management

Leadership

Revenue growth

Customer service

Budgeting

Staff development

Communication

Job description

Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside.

Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.

Job Description

As Spa Manager, you will oversee the day-to-day operation of the spa, ensuring exceptional service standards, maximum revenue performance, and a positive, motivating environment for your team. You will play a key role in driving guest satisfaction, developing staff, and enhancing the overall spa offering.

Key Responsibilities

• Lead, motivate, and develop a high-performing spa team.
• Ensure exceptional guest service and memorable spa experiences.
• Manage daily spa operations, scheduling, and staffing levels.
• Drive retail sales, treatment revenue, and membership growth.
• Monitor budgets, payroll, stock control, and financial performance.
• Ensure compliance with health, safety, and hygiene regulations.
• Recruit, train, and coach team members to deliver excellence.
• Work collaboratively with hotel departments to enhance the overall guest journey.
• Maintain high standards across spa facilities and treatment areas.

About You

• Previous experience in a Spa Manager or Senior Spa Supervisor role.
• Strong leadership and people management skills.
• A passion for wellness, customer service, and hospitality.
• Commercial awareness with a proven ability to drive revenue.
• Excellent communication and organisational skills.
• Experience managing budgets, KPIs, and team performance.
• Flexibility to work weekends and peak business periods when required.
• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Free Leisure Club Membership: Because we know your well being is important,
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.