Luxury Spa Manager — Lead Team & Elevate Guest Experience

Bannatyne; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

28 days annual leave

Career & Personal Development training

Mental Health support

Staff bonuses

Discounted spa treatments

Job summary

Bannatyne Spa in Chingford is seeking a proactive Spa Manager to lead daily operations and deliver outstanding guest experiences. This role requires 40 hours per week with a pay rate of £14.70 per hour.

You will manage a team of therapists, drive revenue and client satisfaction, ensure cleanliness and safety, and control budgets and scheduling while fostering a positive working environment.

Qualifications

• Must hold NVQ Level 2 & 3 Beauty Therapy or equivalent.

Responsibilities

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more as required.
• Maintain high standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling for efficient spa operations.
• Create a positive and collaborative work environment promoting growth.

Skills

KPI driven

Interpersonal skills

Customer focused

Communication skills

Customer service experience

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Bannatyne Spa in Chingford is seeking a proactive Spa Manager to lead daily operations and deliver outstanding guest experiences. This role requires 40 hours per week with a pay rate of £14.70 per hour.

You will manage a team of therapists, drive revenue and client satisfaction, ensure cleanliness and safety, and control budgets and scheduling while fostering a positive working environment.