Spa Manager

Harbour Hotels Group; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Excellent progression opportunities

Competitive salary

Training and internal promotions

Hotel stay, F&B, and spa discounts

Parking on site

Boutique uniform

Meals on duty

Job summary

Harbour Hotels Group is seeking an exceptional Spa Manager with experience in a spa, fitness or beauty environment. The role requires building relationships with members and guests, leading a team and delivering customer‑focused service. NVQ Level 2/3 and Temple Spa training are highly advantageous.

You will oversee daily operations of the club's spa facilities, drive revenue and memberships, and contribute to a vibrant, premium hospitality experience across Harbour Hotels.

Qualifications

• NVQ Level 2 and 3 qualified
• Temple Spa training preferred
• Spa/fitness facility experience required
• Strong leadership and customer-focused service
• Ability to plan and problem solve effectively

Responsibilities

• Manage day-to-day spa operations and staff
• Monitor the spa's financial performance
• Develop a sales culture to grow revenue and memberships

Skills

Customer service

Team leadership

Sales awareness

Education

NVQ Level 2

NVQ Level 3

Temple Spa training

Job description

We are seeking to recruit an exceptional Spa Manager with previous experience gained in a similar environment with fitness and beauty facilities. Ideally you will be NVQ Level 2 & 3 qualified with Temple Spa training and experience being a distinct advantage. As Spa Manager you will build professional relationships with members and guests and lead the team in demonstrating a customer focused service. Personal qualities will be a passion for health and fitness, excellent personal presentation, the ability to plan and problem solve effectively, business acumen, sales awareness and the ability to motivate and manage your team. You will be responsible for the day to day management of the club's facilities and staff and monitor the Spa's financial performance and develop a sales culture to encourage revenue and membership growth.

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand. Richmond Harbour Hotel is the only hotel in Richmond with a Spa making us unique and in great demand.

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Competitive salary
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay, Food and Beverage, and spa discounts across the Harbour Hotels Group
• Parking on site
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty