Spa Manager

St Michaels Resort; Truro; On-site; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Commission pay

Bonus Scheme

Company events

Cycle to work scheme

Discounted or free food

Referral programme

Job summary

St Michaels Resort invites applications for a Spa Manager to lead one of the South West’s premier spa operations. You will steer a team of therapists, receptionists and attendants, ensuring every guest journey delivers a world-class experience aligned with the St Michaels brand.

This is a key commercial and leadership role, focused on growing the business, developing people and evolving guest experiences while maintaining award-winning standards.

Qualifications

• Proven experience leading a high-performing spa team.
• Strong business planning, budgeting and sales experience.
• Experience managing operations in a luxury spa environment.

Responsibilities

• Oversee spa performance including sales, profitability and guest satisfaction.
• Develop and deliver Future spa direction with cross-functional teams.
• Plan and implement sales and marketing activity with budgets and forecasts.
• Drive treatment, retail and spa performance; recruit and develop staff.
• Maintain exceptional standards across treatments, facilities and guest journey.

Skills

Leadership

Budgeting

Sales

Guest experience

Job description

If you are an ambitious individual with a passion for all things spa and wellbeing, and the drive to make a real difference, St Michaels Resort is the place for you.

St Michaels Resort is one of the South West’s leading luxury spa destinations, set just moments from the beautiful Gyllyngvase Beach in Falmouth, Cornwall.

We are incredibly proud of the recognition our Spa and team have received, including:

• Gold – Spa & Wellbeing Experience of the Year, South West Tourism Awards 2022
• Gold – Spa & Wellbeing Experience of the Year, Cornwall Tourism Awards 2022

Featuring an extensive range of hydrothermal facilities, beautiful relaxation spaces and 10 luxurious treatment rooms, alongside an array of bespoke treatments, St Michaels Spa offers an exceptional environment in which to unwind and recharge.

The Role

As Spa Manager, you will lead a team of therapists, alongside our Spa receptionists and attendants.

You will be responsible for ensuring every treatment and every stage of our guests’ spa journey delivers a world-class experience consistent with the St Michaels brand.

This is also a key commercial and leadership position. We are looking for someone who can build on the Spa’s award-winning reputation while helping shape its future direction, developing our people, growing the business and continually evolving the guest experience.

You Will Be Responsible For

• All aspects of Spa performance, including sales, profitability, guest satisfaction, team development and overall operational performance.
• Developing and delivering the future direction and strategy of St Michaels Spa, supported by our Marketing, Finance and Executive teams.
• Planning and implementing sales and marketing activity, alongside forecasting, budgeting and reporting for the year ahead.
• Driving treatment, retail and overall Spa performance.
• Recruiting outstanding people with the support of our Team Relations Manager.
• Developing, coaching and training a talented team of therapists, apprentices and Spa colleagues.
• Maintaining exceptional standards across treatments, facilities, presentation and the complete guest journey.
• Identifying new treatments, innovations, trends and commercial opportunities.
• Managing the continued success and growth of an award-winning Spa business.

About You

You will be:

• A fantastic motivator and leader of people, committed to building and developing a successful Spa team.
• Passionate about delivering exceptional service, with impeccable attention to detail and presentation.
• Dedicated to creating a first-class guest journey that keeps guests returning time and time again.
• Commercially minded, with a demonstrable track record of setting, driving and achieving treatment and retail targets.
• A forward planner who can think strategically while remaining operationally strong and financially astute.
• An excellent and confident communicator, with a natural ability to establish rapport with colleagues and guests alike.
• Genuinely enthusiastic about the Spa and wellbeing industry, staying ahead of emerging treatments, products, trends and innovations.
• Proactive in identifying and implementing new business opportunities.

Experience

• Previous experience of managing, or working as an Assistant Manager within, a significant luxury spa operation.
• Strong experience in business planning, budgeting and sales.
• Proven experience leading, developing and motivating a high-performing Spa team.

The Package

Job Type: Permanent, Full-time

Additional Pay

• Commission pay
• Bonus Scheme
• Company events
• Cycle to work scheme
• Discounted or free food
• Referral programme

This is an opportunity to lead one of the South West’s most recognised Spa operations and play a key role in writing the next chapter of St Michaels Spa.