Spa & Leisure Assistant — Create Calm Guest Experiences

RBH; Chatham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday holiday

Enhanced Maternity, adoption & shared

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for每

Flexible working arrangements

Wagestream - choose how and when you g

Life Insurance

Employee Assistance Programme

Social and wellness events and activit

Free meals on duty saving you over £1

Job summary

RBH Hospitality Management's Bridgewood Manor Hotel & Spa in Kent is hiring a friendly Leisure & Spa Assistant to deliver outstanding guest experiences across the gym, pool, spa and leisure facilities.

Reporting to the Leisure Club Manager, you will welcome guests, support day-to-day operations, maintain cleanliness and safety, promote memberships and spa services, and help create a calm, welcoming environment for all visitors.

Qualifications

• Previous experience in a leisure club, spa, gym, hotel, or hospitality environment is desirable.
• A passion for wellness, fitness, and delivering outstanding guest experiences.
• Excellent communication and interpersonal skills.
• A friendly, professional, and approachable manner.
• Strong organisational skills and attention to detail.
• Confidence in promoting memberships, retail products, and spa services.
• Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
• A current Pool Plant, Lifeguard, First Aid, or relevant leisure qualification would be advantageous

Responsibilities

• Welcome hotel guests, spa visitors, and leisure members with a warm and professional approach.
• Support the day-to-day operation of the spa and leisure club, ensuring a smooth and enjoyable guest experience.
• Maintain the highest standards of cleanliness, hygiene, safety, and presentation across the gym, swimming pool, spa facilities, treatment areas, and changing rooms.
• Assist with spa bookings, guest enquiries, memberships, towels, lockers, refreshments, and retail purchases.
• Promote and sell spa products, memberships, and wellness packages, providing knowledgeable recommendations where appropriate.
• Carry out regular facility checks and report maintenance issues, hazards, or equipment faults promptly.
• Monitor poolside and leisure areas to ensure all health and safety procedures are followed.
• Support the wider spa and leisure team during busy periods, events, promotions, and wellness activities.
• Assist in creating a calm, welcoming, and relaxing environment for all guests.
• Follow all health, safety, hygiene, and emergency procedures, complying with relevant legislation and company standards.

Skills

Leisure club exp

Spa/hospitality exp

Communication skills

Interpersonal skills

Organisational skills

Sales memberships

Flexible shifts

Lifeguard/First Aid

Job description

RBH Hospitality Management's Bridgewood Manor Hotel & Spa in Kent is hiring a friendly Leisure & Spa Assistant to deliver outstanding guest experiences across the gym, pool, spa and leisure facilities.

Reporting to the Leisure Club Manager, you will welcome guests, support day-to-day operations, maintain cleanliness and safety, promote memberships and spa services, and help create a calm, welcoming environment for all visitors.