Leisure Assistant

Thwaites; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Rate up to 40% wage access (Stream)

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Engaging and supportive work env

Job summary

Thwaites Leisure Assistant role in our spa environment focuses on greeting guests warmly and maintaining the highest spa standards. You will ensure guest safety and provide exceptional hospitality from the moment visitors arrive.

You will also assist with upselling food, beverages, treatments and hotel facilities while supporting pool operations and routine pool tests as part of training. A competitive salary and progressive benefits await the right candidate.

Responsibilities

• Greeting our guests with a welcoming smile, offering advice and assistance when necessary
• Ensuring guest safety at all times, following all health and safety spa procedures
• Maintaining excellent spa standards, cleanliness and presentation
• Providing the highest level of hospitality
• Upselling of food, beverage, treatment, products and other hotel facilities

Job description

An approachable and enthusiastic Leisure Assistant wanted to provide the warmest of welcomes.

We're looking for a friendly and dedicated Leisure Assistant to join our team, working in a busy and vibrant spa. In this role, you will help ensure the safety and wellbeing of all guests while maintaining standards across our spa facilities. You will be a welcoming presence for every visitor, supporting a relaxed and enjoyable experience from the moment they arrive.

Your day to day;

• Greeting our guests with a welcoming smile, offering advice and assistance when necessary
• Ensuring guest safety at all times, following all health and safety spa procedures
• Maintaining excellent spa standards, cleanliness and presentation
• Providing the highest level of hospitality
• Upselling of food, beverage, treatment, products and other hotel facilities

Who are we looking for?

As a leisure assistant, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will become a pool responder as well as completing regular pool tests and pool plant operations, all of which will be trained.

If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment