Leisure & Spa Assistant

Bridgewood-Manor; Chatham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday holiday

Enhanced maternity/adoption/parental

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 referrals

Flexible working arrangements

Wagestream - paid when you want

Life Insurance

Employee Assistance Programme

Social and wellness events year round

Free meals on duty

Job summary

Bridgewood Manor Hotel & Spa, part of RBH Hospitality Management, is seeking a friendly Leisure & Spa Assistant to join our luxury wellness team. You will support reception, gym, pool, spa and wellness areas, delivering exceptional guest service in a four-star hospitality setting.

Reporting to the Leisure Club Manager, you will help maintain high standards, promote memberships and spa services, and assist during busy periods while adhering to safety and cleanliness guidelines.

Qualifications

• Experience in a leisure club, spa, gym, hotel or hospitality setting is desirable.
• Passion for wellness, fitness and guest experiences.
• Strong communication and interpersonal skills.
• Friendly, professional and approachable manner.
• Ability to stay organised and attentive to detail.
• Confident in promoting memberships, retail products and spa services.
• Flexible to work evenings, weekends and bank holidays.
• Relevant leisure qualification (Pool Plant, Lifeguard, First Aid) is advantageous.

Responsibilities

• Welcome guests and members with a warm professional approach.
• Support day-to-day operation of the spa and leisure club for a smooth guest experience.
• Maintain high standards of cleanliness, hygiene, safety and presentation across the gym, pool, spa facilities and changing rooms.
• Assist with spa bookings, guest enquiries, memberships, towels, lockers, refreshments and retail purchases.
• Promote and sell spa products, memberships and wellness packages.
• Assist in creating a calm, welcoming, and relaxing environment for all guests.
• Follow health, safety, hygiene and emergency procedures, complying with legislation and company standards.

Skills

Leisure industry experience

Guest service excellence

Excellent communication

Professional & approachable

Organisational skills

Sales of memberships & spa services

Flexible shifts

Leisure qualification advantageous

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Bridgewood Manor Hotel & Spa is a charming four-star hotel in the heart of Kent, offering guests a complete leisure and wellness experience. Our leisure club features a fully equipped gym, indoor swimming pool, sauna, steam room, spa facilities, and treatment rooms, creating a relaxing environment for both hotel guests and local members.

We are seeking a friendly, proactive, and customer-focused Leisure & Spa Assistant to join our growing wellness team. Reporting directly to the Leisure Club Manager, this role focuses on delivering exceptional guest service, maintaining the highest standards across the spa and leisure facilities, and supporting the overall guest experience throughout the club.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• And much much more!

LEISURE & SPA ASSISTANT

As a Leisure & Spa Assistant, you will support the day-to-day operation of our leisure club and spa, ensuring guests and members enjoy a professional, welcoming, and relaxing experience. You will assist across reception, gym, pool, spa, and wellness areas, helping to maintain exceptional standards of service, cleanliness, and presentation throughout the facility.

This role is perfect for someone who enjoys working with people, takes pride in delivering excellent customer service, and thrives in a luxury hospitality environment where no two days are the same.

A DAY IN THE LIFE OF A LEISURE & SPA ASSISTANT AT OUR HOTEL

What you'll be doing...

• Welcome hotel guests, spa visitors, and leisure members with a warm and professional approach.
• Support the day-to-day operation of the spa and leisure club, ensuring a smooth and enjoyable guest experience.
• Maintain the highest standards of cleanliness, hygiene, safety, and presentation across the gym, swimming pool, spa facilities, treatment areas, and changing rooms.
• Assist with spa bookings, guest enquiries, memberships, towels, lockers, refreshments, and retail purchases.
• Promote and sell spa products, memberships, and wellness packages, providing knowledgeable recommendations where appropriate.
• Carry out regular facility checks and report maintenance issues, hazards, or equipment faults promptly.
• Monitor poolside and leisure areas to ensure all health and safety procedures are followed.
• Support the wider spa and leisure team during busy periods, events, promotions, and wellness activities.
• Assist in creating a calm, welcoming, and relaxing environment for all guests.
• Follow all health, safety, hygiene, and emergency procedures, complying with relevant legislation and company standards.

WHAT WE NEED FROM YOU

• Previous experience in a leisure club, spa, gym, hotel, or hospitality environment is desirable.
• A passion for wellness, fitness, and delivering outstanding guest experiences.
• Excellent communication and interpersonal skills.
• A friendly, professional, and approachable manner.
• Strong organisational skills and attention to detail.
• Confidence in promoting memberships, retail products, and spa services.
• Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
• A current Pool Plant, Lifeguard, First Aid, or relevant leisure qualification would beadvantageous

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.