Spa & Leisure Host — Guest Experience & Wellness

Bridgewood-Manor; Chatham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday holiday

Enhanced maternity/adoption/parental

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 referrals

Flexible working arrangements

Wagestream - paid when you want

Life Insurance

Employee Assistance Programme

Social and wellness events year round

Free meals on duty

Job summary

Bridgewood Manor Hotel & Spa, part of RBH Hospitality Management, is seeking a friendly Leisure & Spa Assistant to join our luxury wellness team. You will support reception, gym, pool, spa and wellness areas, delivering exceptional guest service in a four-star hospitality setting.

Reporting to the Leisure Club Manager, you will help maintain high standards, promote memberships and spa services, and assist during busy periods while adhering to safety and cleanliness guidelines.

Qualifications

• Experience in a leisure club, spa, gym, hotel or hospitality setting is desirable.
• Passion for wellness, fitness and guest experiences.
• Strong communication and interpersonal skills.
• Friendly, professional and approachable manner.
• Ability to stay organised and attentive to detail.
• Confident in promoting memberships, retail products and spa services.
• Flexible to work evenings, weekends and bank holidays.
• Relevant leisure qualification (Pool Plant, Lifeguard, First Aid) is advantageous.

Responsibilities

• Welcome guests and members with a warm professional approach.
• Support day-to-day operation of the spa and leisure club for a smooth guest experience.
• Maintain high standards of cleanliness, hygiene, safety and presentation across the gym, pool, spa facilities and changing rooms.
• Assist with spa bookings, guest enquiries, memberships, towels, lockers, refreshments and retail purchases.
• Promote and sell spa products, memberships and wellness packages.
• Assist in creating a calm, welcoming, and relaxing environment for all guests.
• Follow health, safety, hygiene and emergency procedures, complying with legislation and company standards.

Skills

Leisure industry experience

Guest service excellence

Excellent communication

Professional & approachable

Organisational skills

Sales of memberships & spa services

Flexible shifts

Leisure qualification advantageous

Job description

Bridgewood Manor Hotel & Spa, part of RBH Hospitality Management, is seeking a friendly Leisure & Spa Assistant to join our luxury wellness team. You will support reception, gym, pool, spa and wellness areas, delivering exceptional guest service in a four-star hospitality setting.

Reporting to the Leisure Club Manager, you will help maintain high standards, promote memberships and spa services, and assist during busy periods while adhering to safety and cleanliness guidelines.