Spa Front Desk Specialist | Guest Experience & Scheduling

TREEMARK PTE. LTD.; Penarth; Sur place; GBP 14 846 - 20 655; Plein temps

Résumé du poste

TREEMARK PTE. LTD. is seeking a friendly and organized receptionist for the Spa Clinic at Raffles City Shopping Centre. The role involves greeting customers, managing appointments, handling inquiries, and maintaining records in a spa environment.

The successful candidate will have prior receptionist or administrative experience, strong communication skills, and the ability to work independently and in a team. Basic Microsoft Office proficiency is expected. Open to all qualified applicants.

Qualifications

• Experience as a receptionist, administrator, customer service representative, or a similar role preferred.
• Excellent communication skills, both verbal and written.
• Able to multitask and prioritize tasks effectively.

Responsabilités

• Greet and welcome customers in a professional and friendly manner
• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
• Schedule appointments and maintain the appointment calendar
• Maintain accurate records of customer interactions and transactions
• Assist with customer complaints and provide appropriate solutions
• Handle and resolve customer complaints and elevate to the appropriate department or manager when necessary
• Process payments and issue receipts to customers (cashiering)
• Manage the company's correspondence and respond to emails in a timely manner
• Maintain a clean and organized reception area

Connaissances

Receptionist experience

Customer service

Communication skills

Microsoft Office

Teamwork

Outils

Microsoft Office

Description du poste

TREEMARK PTE. LTD. is seeking a friendly and organized receptionist for the Spa Clinic at Raffles City Shopping Centre. The role involves greeting customers, managing appointments, handling inquiries, and maintaining records in a spa environment.

The successful candidate will have prior receptionist or administrative experience, strong communication skills, and the ability to work independently and in a team. Basic Microsoft Office proficiency is expected. Open to all qualified applicants.