Spa Receptionist cum Customer Service | 5 days work | Raffles City Mall

TREEMARK PTE. LTD.; Penarth; On-site; GBP 14,846 - 20,655; Full time

Job summary

TREEMARK PTE. LTD. is seeking a friendly and organized receptionist for the Spa Clinic at Raffles City Shopping Centre. The role involves greeting customers, managing appointments, handling inquiries, and maintaining records in a spa environment.

The successful candidate will have prior receptionist or administrative experience, strong communication skills, and the ability to work independently and in a team. Basic Microsoft Office proficiency is expected. Open to all qualified applicants.

Qualifications

• Experience as a receptionist, administrator, customer service representative, or a similar role preferred.
• Excellent communication skills, both verbal and written.
• Able to multitask and prioritize tasks effectively.

Responsibilities

• Greet and welcome customers in a professional and friendly manner
• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
• Schedule appointments and maintain the appointment calendar
• Maintain accurate records of customer interactions and transactions
• Assist with customer complaints and provide appropriate solutions
• Handle and resolve customer complaints and elevate to the appropriate department or manager when necessary
• Process payments and issue receipts to customers (cashiering)
• Manage the company's correspondence and respond to emails in a timely manner
• Maintain a clean and organized reception area

Skills

Receptionist experience

Customer service

Communication skills

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Location: Spa Clinic @ Raffles City Shopping Centre

Job Responsibilities:

• Greet and welcome customers in a professional and friendly manner
• Answer all customer inquiries, both in‑person and on the phone, in a timely and courteous manner
• Schedule appointments and maintain the appointment calendar
• Maintain accurate records of customer interactions and transactions
• Assist with customer complaints and provide appropriate solutions
• Handle and resolve customer complaints and elevate to the appropriate department or manager when necessary
• Process payments and issue receipts to customers (cashiering)
• Manage the company's correspondence and respond to emails in a timely manner
• Maintain a clean and organized reception area

Requirements:

• Experience as a receptionist, administrator, customer service representative, or a similar role preferred
• Experience within a spa environment would be a plus point
• Excellent communication skills, both verbal and written
• Able to work independently and in a team
• Basic proficiency in Microsoft Office
• Able to multitask and prioritize tasks effectively

Open to all candidates who meet the skill requirements.

Contact our HR Dept at [phone] Mon‑Fri and send your updated resume for interview appointment.