Guest Experience Lead, F&B Front Desk & Reservations

ASIA GRAND PTE. LTD.; High Street; On-site; GBP 17,000 - 22,000; Full time

Job summary

ASIA GRAND PTE. LTD. is seeking a friendly front desk receptionist to welcome guests, handle bookings, and coordinate seating.

You will manage the reservations system, greet customers on arrival, answer queries, process payments, and ensure high standards of hygiene and SOPs across the front of house. This role requires a courteous, proactive approach and good communication in English. The position involves a 6-day work week with weekend and public holiday shifts, based on site at the restaurant

Responsibilities

• Draw up client bookings for tables and ensure tables are set before arrival.
• Manage the front desk: greet guests, answer calls, and attend to customers.
• Inform guests about table availability and direct them to seating.
• Keep records of guests and track visits.
• Assist customers with queries and resolve issues within capacity.
• Coordinate with staff and management to address complaints promptly.
• Process payments and maintain records of balances.
• Maintain e-reservations across all platforms and ensure SOPs.

Job description

ASIA GRAND PTE. LTD. is seeking a friendly front desk receptionist to welcome guests, handle bookings, and coordinate seating.

You will manage the reservations system, greet customers on arrival, answer queries, process payments, and ensure high standards of hygiene and SOPs across the front of house. This role requires a courteous, proactive approach and good communication in English. The position involves a 6-day work week with weekend and public holiday shifts, based on site at the restaurant