Member Services Host (Receptionist)

SUNSET METT SING PTE. LTD.; Lee-on-the-Solent; On-site; GBP 24,000 - 30,000; Full time

Job summary

Sunset Hospitality Group is seeking a confident Member Services Host (Receptionist) to welcome members and guests at Madison House venues. You will manage arrivals, respond to inquiries, and coordinate with spa, pool, lounge and dining teams to ensure a seamless experience.

The role requires professional presentation, excellent communication, judgement, and the ability to handle rotating shifts, including weekends and public holidays, while protecting data and maintaining high service standards.

Qualifications

• Experience in hospitality, private members’ clubs, luxury retail or similar environments.
• Excellent verbal and written communication skills.
• Strong judgement, organisation and attention to detail.
• Professional presentation and conduct.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Member & Guest Experience: Serve as primary point of contact for members and guests.
• Maintain oversight of arrival areas and shared spaces, ensuring smooth guest flow.
• Set and uphold the tone of professionalism, warmth, and discretion.
• Communication & Relationship Management: Manage ongoing communication with members via email and messaging platforms.
• Provide clear, timely responses to enquiries related to bookings, access, and club services.
• Support guest invitation processes and member administration.
• Operational Coordination: Coordinate with spa, pool, lounge, and dining teams to support seamless service delivery.
• Share relevant guest information and preferences in line with data protection standards.
• Support service recovery and escalation processes when required. Support front-of-house operational readiness.
• Systems & Compliance: Ensure accurate use of CRM, check-in, and reservation systems.
• Maintain data accuracy, confidentiality, and compliance with internal policies.

Skills

Hospitality experience

Private members' clubs

Luxury retail experience

Verbal communication

Written communication

Detail orientation

Professional presentation

Shift work

Job description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 112 venues and with presence in 27 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

The Member Services Host (Receptionist) represents Madison House at the front of the member journey. This role requires strong presence, professional judgement, and refined communication skills. Hosts are responsible for maintaining service flow, managing member communications, and coordinating with internal departments to ensure a consistent, high-quality experience. The position balances operational discipline with a welcoming and personable approach, supporting both daily operations and long-term member relationships.

Key Responsibilities:

Member & Guest Experience

• Serve as a primary point of contact for members and guests.
• Maintain oversight of arrival areas and shared spaces, ensuring smooth guest flow.
• Set and uphold the tone of professionalism, warmth, and discretion.

Communication& Relationship Management

• Manage ongoing communication with members via email and messaging platforms.
• Provide clear, timely responses to enquiries related to bookings, access, and club services.
• Support guest invitation processes and member administration.

Operational Coordination

• Coordinate with spa, pool, lounge, and dining teams to support seamless service delivery.
• Share relevant guest information and preferences in line with data protection standards.
• Support service recovery and escalation processes when required. Support front-of-house operational readiness.

Systems &Compliance

• Ensure accurate use of CRM, check-in, and reservation systems.
• Maintain data accuracy, confidentiality, and compliance with internal policies.

Knowledge, skills and qualifications:

• Experience in hospitality, private members’ clubs, luxury retail, or similar environments.
• Excellent verbal and written communication skills.
• Strong judgement, organisation, and attention to detail.
• Professional presentation and conduct.
• Willingness to work rotating shifts, including weekends and public holidays.