Spa Director

TN United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a prestigious hotel as the Spa Director, leading operations at the Bvlgari Hotel London. This role involves strategic planning, team leadership, and delivering exceptional spa experiences in a luxury environment. Ideal candidates will have proven leadership experience in a luxury spa and excellent customer service skills.

Qualifications

• Proven experience in a leadership role within a luxury spa environment.
• Strong knowledge of spa treatments and wellness programs.
• Excellent interpersonal skills.

Responsibilities

• Oversee daily spa operations, ensuring a luxurious guest experience.
• Develop and implement spa programs aligned with brand expectations.
• Manage budgets and financial performance of the spa department.

Skills

Leadership

Customer Service

Communication

Job description

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We are looking for an enthusiastic, talented and dedicated
Spa Director join our team here at the Bvlgari Hotel London.

Nestled in the heart of Knightsbridge, Bvlgari Hotel London
epitomizes contemporary luxury and refined elegance. Since its inauguration in
2012, the hotel has garnered acclaim for its sophisticated design, exceptional
service, and commitment to sustainability. Notably, it features a 25-meter
subterranean lap pool, offering guests a tranquil retreat in the bustling city.

Key Responsibilities:

The Spa Director will lead the spa operations, ensuring the highest standards of service and guest satisfaction. This role involves strategic planning, team leadership, and collaboration with other departments to deliver an exceptional spa experience.

• Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
• Develop and implement spa programs and services that align with the hotel’s brand and guest expectations.
• Lead, train, and motivate the spa team to achieve excellence in service delivery.
• Manage budgets, forecasts, and financial performance of the spa department.
• Collaborate with marketing and sales teams to promote spa offerings and packages.
• Ensure compliance with health and safety regulations and maintain high standards of cleanliness and hygiene.

What we are looking for:

The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.

• Proven experience in a leadership role within a luxury spa environment.
• Strong knowledge of spa treatments, wellness programs, and industry trends.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets and analyze financial reports.

Be part of a team that defines luxury and excellence in hospitality. As Spa Director at Bvlgari Hotel London, you will have the opportunity to lead a world-class spa, contribute to the hotel’s prestigious reputation, and create memorable experiences for our guests.

Bvlgari Hotel London is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.