Spa Director (m/f)

The Vendom Company; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading luxury hotel in London is seeking a Spa Director to oversee spa operations and ensure exceptional guest experiences. The ideal candidate will have extensive experience in a luxury spa environment and a passion for delivering high-quality service. This role involves strategic planning, team leadership, and collaboration to enhance the spa's offerings and maintain the hotel's prestigious reputation.

Qualifications

• Proven experience in a leadership role within a luxury spa environment.
• Strong knowledge of spa treatments, wellness programs, and industry trends.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
• Develop and implement spa programs and services that align with the hotel’s brand.
• Lead, train, and motivate the spa team to achieve excellence in service delivery.

Skills

Leadership

Customer Service

Financial Management

Spa Treatments Knowledge

Education

Experience in luxury spa environment

Job description

We are looking for an enthusiastic, talented and dedicated Spa Director join our team here at the Bvlgari Hotel London.

Nestled in the heart of Knightsbridge, Bvlgari Hotel London epitomizes contemporary luxury and refined elegance. Since its inauguration in 2012, the hotel has garnered acclaim for its sophisticated design, exceptional service, and commitment to sustainability. Notably, it features a 25-meter subterranean lap pool, offering guests a tranquil retreat in the bustling city.

Key Responsibilities:

The Spa Director will lead the spa operations, ensuring the highest standards of service and guest satisfaction. This role involves strategic planning, team leadership, and collaboration with other departments to deliver an exceptional spa experience.
• Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
• Develop and implement spa programs and services that align with the hotel’s brand and guest expectations.
• Lead, train, and motivate the spa team to achieve excellence in service delivery.
• Manage budgets, forecasts, and financial performance of the spa department.
• Collaborate with marketing and sales teams to promote spa offerings and packages.
• Ensure compliance with health and safety regulations and maintain high standards of cleanliness and hygiene.

Profil

The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.
• Proven experience in a leadership role within a luxury spa environment.
• Strong knowledge of spa treatments, wellness programs, and industry trends.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets and analyze financial reports.
• Passion for delivering exceptional guest experiences.

Be part of a team that defines luxury and excellence in hospitality. As Spa Director at Bvlgari Hotel London, you will have the opportunity to lead a world-class spa, contribute to the hotel’s prestigious reputation, and create memorable experiences for our guests.

Bvlgari Hotel London is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Company description

Our Company

On 28th May 2012 The Bvlgari Hotel, London, opened in the heart of central London’s most prestigious area, Knightsbridge, as the first brand new luxury hotel build in the city for 40 years. The Bvlgari Hotel, London, pays tribute to Bvlgari’s silversmith origins and Britain’s noble manufacturing traditions with an understated, elegant design concept with silver forming the underlying theme of the design. The sleek architecture and refined interiors are designed by Antonio Citterio Patricia Viel and Partners, with Squire and Partners as the local architect, coupling the Bvlgari glamour and heritage with sustainable design features and state of the art technology. Many of the furnishings and textiles throughout the hotel and residences are made exclusively for Bvlgari crafted by Italian manufacturers.

Our Vision

Bvlgari Hotels & Resorts is the leading luxury hospitality collection in the world. Comprised of a few, selected properties in major cosmopolitan cities and luxury resort destinations, its aim is to convey the excitement of the Bvlgari brand, its timeless glamour and its heritage as a magnificent Italian jeweller. Each property is located in the most prime luxury neighbourhood in the city, or most prestigious area of the resort destination, and shall feature some unique physical characteristics that make it truly remarkable. Each shall make a strong reference to the local culture, yet be designed with an Italian contemporary luxury feel, enriched by rare and lavish materials, featuring design furniture and custom-built details. The guest experience will be made flawless by an innovative luxury service concept, authentic yet impeccable.

Our Values

RADIANCE | GRACE | AUTHENTICITY | PURE PRESENCE | INTEGRITY | TRADITION OF EXCELLENCE

At Bvlgari Hotels & Resorts, we commit to enchanting our guests through inspired, radiant and graceful service. By practicing "pure presence" we are empowered to enhance our guests' prestige and pleasure, thereby enriching Bvlgari's legacy of excellence. Our uncompromising professional service, extraordinary locations, contemporary Italian design and superior craftsmanship, make Bvlgari Hotels & Resorts the preeminent luxury hospitality brand worldwide.
We continue to develop our team with people who demonstrate excellence in their profession, authenticity in their service and integrity in the decisions they make.

Social Responsibility

Bvlgari Hotel & Residences, London is committed to conducting its business in an environmentally friendly and ethical manner.

As a brand-new build in the heart of Knightsbridge, the state-of-the-art Bulgari Hotel, London, employs pioneering methods of sustainable luxury and has been developed according to best practices in design set by BREEAM, the leading environmental assessment method for buildings. To meet the strict BREEAM criteria the hotel and residences feature such initiatives as an ecologically designed “green roof” with bird and bat boxes, the sponsoring of electric car charging points within the vicinity of the hotel, and energy conserving intelligent lighting. Geothermal Energy, a cost effective, reliable, sustainable and environmentally friendly form of energy generation, has been integrated into the hotel building and is the first of its kind in the UK.

Awards and Accolades

Michelin 2024 – Awarded Three Keys
Forbes Travel Guide 2023 – five-star award
AA rated trips 2023 – Best spa in the UK
AA rated trips 2023 - Inspectors choice hotel., five stars
Forbes Travel Guide 2022 – five-star award
Travel + Leisure 2022 – T+L 500 List
Conde Nast Johansens 2021, Best Hotel Spa Europe
Forbes Travel Guide 2019 and 2020, 5-Star Review for the Hotel
Tatler Spa Guide 2019, Bvlgari Spa London and Workshop Gymnasium
Tatler Gym Awards 2019, Workshop Gymnasium
Forbes Travel Guide 2019, World’s Best Hotel Rooms
Good Spa Guide Awards 2016 and 2017, Best Spa in London
Wellness Travel Awards 2016, Best for Men
Cool Venue Awards 2016, Best Spa
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2015
Cigar Journal magazine "Best Cigar Lounge 2015"
Tatler Spa Awards, Best British Spa 2014
European Hotel Design Awards, Architecture of the Year Award in the New Build Hotel category
Ultratravel, Top 5 Best New Hotels in the World 2014
Condé Nast Traveler Hot List 2013, one of the ‘Best New Hotels’ and ‘Best New Spas in The World’
Travel + Leisure World's Greatest Hotels 2013
Conde Nast Traveller Readers Awards, Best UK Hotel Spa 2013