Spa Director

TipTopJob; Greater London; On-site; GBP 56,000 - 75,000; Full time

Job summary

An established industry player seeks a Director of Spa to lead the operations of its premium health club facilities. In this pivotal role, you will ensure exceptional service standards, maximize member satisfaction, and drive sales through effective management of the spa, pool, and fitness areas. The ideal candidate will have a strong background in luxury spa management, health, and wellness, coupled with excellent communication skills to motivate and train staff. This is a fantastic opportunity to make a significant impact in a dynamic environment focused on delivering top-tier service and member experiences.

Qualifications

• 3+ years experience as a Director of Spa in a luxury 5-star environment.
• Strong background in health, fitness, and wellness.

Responsibilities

• Oversee management and service standards of various health club facilities.
• Train staff to upsell memberships and ensure service quality.

Skills

Management

Customer Service

Communication

Attention to Detail

Sales Skills

Education

Experience in Luxury Spa Management

Background in Health and Wellness

Job description

Director of Spa - "Premium Luxury"

Location: Midlands

Salary: A£56,100+

About the role

As the Director of Spa, you will ensure the smooth and efficient operation of the expanding Health Club facilities, including the Pool and Spa, by achieving the required service standards, maximizing member satisfaction and sales.

Duties

1. Oversee the management and service standards of Reception, Therapies, Membership, Gym, Pool, Food and Beverage, Promotions, and Changing Rooms.
2. Monitor Membership levels monthly to achieve maximum revenue.
3. Ensure a wide range of Therapies are available and appropriate to the image and standards of The Health Club.
4. Supervise department colleagues, ensuring that service standards and methods are maintained as per the Hotel and Department Operations Manuals.
5. Train staff to upsell memberships and other services.
6. Monitor standards related to fitness assessments and provide training when necessary.

Experience and skills

• Minimum of 3 years experience as a Director of Spa within a luxury 5-star environment is desirable.
• Strong background in health, fitness, and wellness is essential.
• Excellent command of English.
• Excellent communication skills with the ability to motivate colleagues across all levels.
• Present oneself professionally with a warm and welcoming personality.
• Strong attention to detail.

For more information, contact # or call David on #.